Address: 112 E Prescot Rd, Liverpool, L14 5PT, United Kingdom
Phone: +441512520703
Rating: 4.1
based on 141 reviews.
Customer Service
Pros:
"Staff always pleasant and helpful."
"Always find that the staff are friendly and helpful when I go to shop."
"Staff were very helpful I live 150 miles away and wasn't sure where certain things were located."
"A pleasant store to shop in where staff are always helpful and friendly."
"The most helpful and friendly staff, from security at the front door, to the guy stocking shelves, to the checkout young lady."
"Staff helpful and friendly."
"Mandy Gouldson assisted me. She was Very professional & had Excellent Customer Service skills! She was approachable, friendly & she made me feel at ease."
Cons:
"For the last two years this particular store on east prescot road has gone right down right across the whole shop, from shop floor to cafe, not enough staff and management is awful."
"Very poor on a number of occasions in terms of customer service and staffing."
"This review is for the cafe. Rude staff. Ignored whilst two blokes chatted behind the counter."
"Beware going to this store. Their staff are abusive and seem to enjoy harassing disabled customers."
"Staff all standing around customer services chatting while shopper stood 20 deep waiting to pay with only 2 tills open."
"Absolutely disgusting customer service ..two girls so consumed with updating their social media and texting friends that we had to wait for one of them to notice us..."
"Restaurant very slow service and tables not clean."
Store Layout & Accessibility
Pros:
"3hr free parking, car park always has plenty of space, including disable spaces."
"A decent place with plenty of parking space."
"Accessible location. Well placed in the city. Good parking."
"Good shop with friendly staff. Plenty of disabled parking bays and a totally wheelchair friendly shop all on a flat level."
"Large free car park - although signs up saying charges after 2 hours, possibly due to Alder Hey Hospital nearby."
"Roomy Isles with plenty of items to select."
"Lovely store layout with nice wide aisles, so felt safe shopping there."
Cons:
"Parking is ill planned - You end up walking a fair distance to get to the store (even in parent and child) which is not very well thought out."
"Can I ask what is happening to the store. It's a huge big untidy mess."
"But they need to do something about the smokers at the entrance... choosing your carrots in a haze of cigarette smoke is not a great experience!"
"No tills on very poorly managed. Massive fire hazards with blocked Isles and crowds of people with shopping waiting."
"Queue is very big in car park and not fast at all, only went to pick up one item I had already paid for from argos, you shouldn't have to queue if your collecting from argos there should be a different queue."
"Needed to collect an item from Argos, huge queue around carpark told I needed to join queue. Easier if Argos had staff member at front to do collection."
"The place was busy, queues at the tills were massive."
Product Selection & Quality
Pros:
"Great place. Great people. Great products and a chilled out atmosphere when shopping."
"Always go here, even though Tescos is just over the road from where I live. Like the quality and range of food. Always think the meat tastes way better here than in other supermarkets."
"Selection and prices improved quite a bit."
"Good for a big weekly shop. Always has everything I need."
"Good range of products, given its size. Nice separate baby change with private toilet and feeding chair."
"I can always get the products I want, especially all the herbs & spices I need. One of the very few places I can buy Tahini, for when I'm cooking Greek dishes."
"Great selection of products and services, petrol station, Argos, Lloyds pharmacy, and a large clean n tidy cafe serving a wide variety of meals & snacks, these are among the positive points."
Cons:
"The fruit stall is often half empty, without the range of exotic fruit that I used to enjoy."
"Prices have risen as expected, but I have noticed that in this store that many of the pricier items do not appear to have price tickets on the shelves."
"Chicken/Meats - Typically poorly stocked versus other Sainsbury stores."
"Very disappointed with our visit. No hand alcohol, the one in the shop were empty, no disinfectant spray for the trolleys or basket."
"We went to this shop for specific products, none on the shelves, the assistant that we seen could not help us."
"Just an observation, but I've noticed missing price tickets here a lot lately and it always seems to be for the larger item."
"Worst supermarket in Liverpool, always out of stock of goods on offer."
Shopping Experience & Convenience
Pros:
"Used click and collect for the second time. So much easier than shopping in store and times were available for collection next day each time I shopped so no long delays waiting for your shopping."
"Very good store, not been in for 16 years and glad I did. Fantastic range of food, clothes and everything else, with some great prices."
"They also sell Valerie pattisier there which are worth the trip in itself..."
"I loved the Sainsbury's new check out system, it is called smart shop App, while you shop, you can scan all items, pack and be ready to pay at the fast check out and go."
"The tyre pressure checking is free."
"Staff friendly, shelves full, fresh fruit and veg, store made produce available, ie bread, pizzas, chickens etc."
"Good selection of food and clothes and very convenient if visiting Broadgreen hospital."
Cons:
"Replaced staffed tills with self service. Only 3 staffed tills left."
"I'M disabled and after parking I found you need a £1 coin for a trolley."
"They charge me extra 60£ by colicitors cause I pay at the fuel station with my wife's argos card."
"Gas prices are comparatively cheaper here."
"Not enough staff on tills bought clearance coffee pods marked down to 70p at till came up as full price."
"As extra you have watch repair stall and as well as you can pump your vehicle too."
"Large stores already have excellent CCTV to catch shop lifters."
Additional Services & Facilities
Pros:
"Good Service, now includes Argos outlet with same day home delivery or purchase in store for Argos items."
"The staff in the Argos part couldn't have been more helpful."
"Really helpful trolley man who helped my husband get a freezer into the boot of the car."
"A supermarket like any other, well stocked with good service, little cafe and toilets always clean."
"Great place to go to shop for food no matter what your dietary requirements are."
"However food was good when it arrived. Staff friendly."
"Lunch time meal deal is reasonable enough."
Cons:
"I also needed to use the loo and was not impressed that on the pretext of social distancing, two out of 4 sinks and one of the hand dryers had been taken out of use."
"The toilets were clean and well maintained."
"Only visited as a last resort because I couldn't get a delivery from Tesco or Morrisins....they are 'woke', big in to 'virtue signalling' and support BLM."
"If you want travel money make sure you have plenty of time to waste as the process of extracting cash from here is painfully slow."
"You staff member Linda is so rude and should never be allowed on the self service tills."
"Jenny manager in the Argos needs to a lesson in manners she was very very rude aggressive."
"The cafe .....staff are rude not helpful it's like there doing you a favour."