Sainsbury's Reviews Summary

Product Range and Stock

Pros:

• "Excellent range of stock."
• "It has a good range of products."
• "Large store with great selection."
• "Big store in a small retail park, surrounded with a variety of other shops."
• "This Sainsbury's has a clothes section, home + kitchen section, stationery section and a large health and beauty section."
• "Pretty decent, very spaced out so doesn't feel cramped like some other supermarkets in the area."
• "A very large complex with a huge range of goods from foods and drinks to electrical and clothing."
• "Large modern store, full range of products and services."

Cons:

• "First time in this branch, not totally impressed. For the size of branch I expected more range."
• "Some of the shelves were empty."
• "Lack of basic products. Looking for empty shelves? -that's the place!"
• "The quality of food is good but recently it's hard pressed to get anything with a decent date on."
• "Confusing layout for someone with additional needs. Limited stock of items."
• "For such a large store it has a limited fruit and veg section."
• "Utter madness had my basket removed without asking if I wanted it my items put back, empty shelves."
• "Shelf half empty went to customers services ham went throw till wrong price went to customer service to be told that what the gun said it right."

Customer Service

Pros:

• "The staff in both stores are always friendly and helpful."
• "Been in here on a number of occasions, staff are really nice and friendly."
• "All of the staff were super friendly, extremely polite and very helpful so 10/10 to them all."
• "I found everything I wanted and more. Shop was easy to mobilise around and found the items on my shopping list easily."
• "The girls serving in the cafe were wonderful. They were so helpful and friendly."
• "Store Id 2294 I would like to say thank you to one of your colleagues Ian whom goes out of his way to help shoppers."
• "The staff are helpful here but it's not the most well stocked shop to go to but it's hardly ever really busy."
• "Staff smoking next to the cash machines, clearly a manager of some sort."

Cons:

• "Click and collect shocking. Waited 30 minutes and nobody brought me the order."
• "I was followed around the whstore by a security guard from the moment I entered the store."
• "I received an email stating I need to contact Customer Service when I arrived. Only to be told there was no order under my name."
• "Woman on till coughed into her hands 3 times while handling customers shopping."
• "So bad behaviour from the customer service."
• "I pay over the odds at Sainsbury's because I expect great customer service. I don't want to have to serve myself."
• "I have never met or had customer service like it in the cafe What a sad bunch of staff they look like they want to kill themselves."
• "Check out assistant most unhelpful I am in a wheelchair and she threw the shopping at me making it hard for me to pack."

Price and Value

Pros:

• "Good value for money."
• "It is also one of the cheapest places to buy fuel, petrol and diesel."
• "This is the best -: meal deal, I've ever got from here, all this for £3:50 Absolutely Brilliant."
• "There are also good value quality household, electrical and homewares sections."
• "Often Nectar card prices and offers make it good value for money."
• "A massive sainos with great stock. A good stock up location for many items, including key baking ingredients! Staff are great and prices are reasonable."
• "Sainsbury's is an established chain of large Supermarkets throughout the UK. Sainsbury's has a wide variety of products for the whole family."
• "A good Sainsbury's superstore with nearly everything that you would want."

Cons:

• "Well overpriced to the point where you feel like you're being robbed."
• "Some of the prices are high, some of the premium products very high."
• "Good shop, but it's my 3rd time of trying to use my nectar points without success!"
• "Prices are still definitely too high and quality doesn't always match."
• "Although I do like this supermarket I find it very pricey, why is it that an item that costs you £2 in other supermarkets is £3.50 in Sainsbury's?"
• "October 2022 update, cafe is gone, a lot less offers and the price increases, sheesh!"
• "Went for their own brand jam doughnuts but they've changed them, not filled as much with raspberry jam its now apple and raspberry flavour and got less sugar on them."
• "We also found it very expensive in comparison with our store of choice (tesco) we won't rush back."

Facilities and Accessibility

Pros:

• "I like this Sainsbury's and the one on Rice Lane as the aisles are wide and clear from obstructions, giving good wheelchair access."
• "Big store in a small retail park, surrounded with a variety of other shops."
• "Large store with great selection. Ample parking. Other facilities nearby."
• "Bright and spacious. Easily accessible for disabled customer's."
• "Clean supermarket that is well stocked. The usual large aisles that you would expect in a supermarket of this size."
• "This supermarket is daily new at 3 years old and is well located close to the city centre with plenty of parking."
• "A large sainsbury's, big selection of products, good home department, staff smoking outside the doors wasn't a good look, places should be provided for them in a staff area."
• "Large modern store, full range of products and services, large car park, part of a small shopping park (other shops on the opposite side of the car park. Petrol station and McDonald's too."

Cons:

• "Toilets were a disgrace, the poor cleaner was cleaning like a lunatic but people were just trashing them."
• "Wide range of items, the staff were friendly and helpful, but I was disappointed with the café."
• "Unfortunately the toilets are extremely disappointing."
• "Toilets in an unsatisfactory condition. Plastic bottle in urinal, sandwich wrapper in toilet and urine on seats and floor."
• "Nightmare at present as they are moving things around due to placing Argos in the store."
• "Mens were completely out of order and only one cubicle in ladies which were minging... all having to queue for the baby changing."
• "There were not enough staff. And I had vouchers on offer and the goods were not on the shelf."
• "A bit pricey to other supermarkets but decent choice. Was cleansing station on way in, non coming out. Shoppers allowed to wear masks under chin."