Burger Base® Reviews Summary

Ambiance and Decor

Pros:

• "The takeaway looks nice and clean and very well decorated with a mixture of different seating and very well presented."
• "Nice atmosphere, spacious... has kids play area!"
• "This is a halaal restaurant with a very good ambience. It has kids playing area and good seating capacity."
• "The atmosphere generally is pleasant and there is also a play area for little children which is actually a quite nice addition."

Cons:

• "The table we sat on hadn't been cleaned from the previous customer."
• "The cleanliness of the tables in general again is a point of concern. We tried to pull a table closer towards us, and whilst holding it from underneath it felt extremely sticky."

Service Quality

Pros:

• "Staff were friendly and helpful..."
• "Girl at counter was nice and friendly. Ordered 2 kids meals and 2 large burger meals."
• "Service was great, really disappointed with the food."
• "The staff was lovely and friendly. Thank you to Zoya, Waleed & Nida for a great service."

Cons:

• "Although the place looked good the service was slow and some of the drinks options with my meal weren't available."
• "They take very long to make order even when it isn't busy."
• "The amount of time it takes the kitchen staff to prepare even a simple order like the meaty fries."
• "The staff look confused, by the time I got my food it was all cold."

Food Quality

Pros:

• "The food was good.... Nice place for a quick munch with friends..."
• "Loved the food and service. But a bit quite in there not sure why."
• "The salad was amazingly delicious with chicken and sliced veggies. The fries were crispy and tasty."
• "Ordered 2 kids meals and 2 large burger meals. Portion sizes were great and had plenty of sauces to pick from."

Cons:

• "The beef burgers, although advertised as 100% prime beef were of low quality and very fatty."
• "The wrap was filled with too much sauce. The chicken didn't have much flavour."
• "100% smash burgers look nothing like the one shown on the picture."
• "The burger had an ok-ish taste."

Cleanliness and Hygiene

Pros:

• "The place was clean and tidy... wouldn't mind to go back again!!"
• "The place was nice and clean 5 star on hygiene."
• "On walking into the restaurant I was greeted by a lovely clean and COVID safe place."

Cons:

• "The hygiene and cleanliness of the place was not up to par."
• "The toilet itself had stains on there that seemed like it had not been cleaned in weeks. The wash basin was dirty and brown."
• "No usage of gloves, making my burger bare handed and upon requesting for extra fork, the fork was touch with bare hands without tissues or gloves."
• "The shakes they gives me while like just flavored milk nothing like shake."