Asda Huyton Supercentre Reviews Summary

Customer Service

Pros:

• "Great people work at this store! Special thanks to Joanne in customer services for doing that bit extra that makes a massive difference!! Thank you."
• "In my opinion, this is the best Asda in Liverpool... great parking, huge store, upstairs area with garden centre, photo area & camping equipment, really kind & friendly staff."
• "Shop at this store every week and have always found staff to be approachable and helpful."
• "Today I was amazed at the customer service I received off a member of staff in the opticians named Karen L."
• "There is a young man called Warren on the self checkouts and everytime I go into the store he is so helpful.amazing customer service that makes you want to return Warren is credit to asda."
• "What lovely staff and excellent customer service we received today at Asda Cafe so helpful from counter to cleaning staff nothing was too much trouble ! Thank you"
• "Liz is a whizz on the till. She is very polite, cheerful & helpful."

Cons:

• "Absolutely disgusting store. Do not even visit."
• "This store suffers from some rude incompetent staff and very bad management."
• "Please educate your staff on customer service, I left the store mid panic attack with no concern shown from the staff member who caused it."
• "Most staff don't have a clue."
• "The staff were disrespectful and didn't listen to clients wishes and ignored requests to open the tills."
• "The staff are so blatantly RUDE, UNPLEASANT, IGNORANT !!"
• "Very poor customer service. Staff demonstrate excellent skills at ignoring customers."

Store Layout & Stock

Pros:

• "Large Asda superstore which is open till late but not a 24 hour store. Well laid out spacious store."
• "Inside all the usual Asda grocery stuff you need from fresh fruits and vegetables, n confectionary, drinks, bakery amongst other things."
• "Like most asdas, has lots of choices of foods, cards, drinks etc."
• "Has a Greggs and a Decathlon inside and a full upstairs clothing and household area."
• "Pleasant shopping experience with nice modern store."

Cons:

• "Really annoyed because I did an online food shop, and bought a XBOX Controller. however according to the online collections they never had any in stock."
• "Superstore in name only, never enough tills on, queues down the aisles."
• "Many of the shelves were empty. They only contained empty cardboard boxes."
• "Constantly picking up out of date food."
• "Very long queues at pizza counter and when you finally get to speak to a server, you're told they don't have what you queued for."
• "Veg quality is nasty, last week I had broccoli that was RIDDLED with tiny grey bugs that wouldn’t come off with plenty of rinsing under the tap."
• "I can never get everything I want from this store, plus the Vegetarian section is Atrocious!"

Cafe Experience

Pros:

• "Called in to use the cafe (up from the Midlands for the day). Not come across this at any other Asda"
• "for £1 each item its still good value for money"

Cons:

• "Used the new cafe for breakfast disappointed dry in roll no butter when I asked I was told it doesn't come with butter dry bacon very nasty couldn't even say cheap and cheerful but you get what you pay for"
• "The so called new cafe in this asda it looks very modern but that's all bought two so called express after waiting 5 min to be served cause no one at the till in front."
• "Don't use this cafe in asda Huyton ull be throwing ur money away."
• "Is it a Scouse custom to serve breakfast in a polystyrene box with plastic cutlery and coffee in a cardboard cup?"

Online Shopping & Delivery

Pros:

• "Placed an order for delivery. A lovely lady rang before my order arrived to say if I had any trouble or was unhappy with anything to ring her and left the number."
• "Thank you again we were running low on a lot of groceries your a life saver."

Cons:

• "Ordered my shopping online, as I have covid, shopping gets delivered minus 8 items frozen stuff which I cant get out to replace and gotta wait upto 5 days for refund diabolical this company."
• "Absolutely disgusted in asda ive been isolating since march and every week since then ive had a home delivery and i had no idea slots for Christmas week were available and when i looked all slots were gone how can you treat the vulnerable this way."
• "Ordered food online on Thursday so it would come Friday never turned up and it only come at 8 tonight and half of our shopping missing"
• "Paid £8.50 for Express delivery, only to find my £60 order had had 2 and a half bags of shopping."