Accord Letting Agents Birmingham Reviews Summary

Customer Service

Pros:

• "Couldn’t fault accord. Cara and her team are professional, friendly people wanting to help."
• "Prompt, professional and straightforward!"
• "The entire team at Accord is a fantastic group of individuals."
• "We highly recommend Accord Lets for their excellent services, prompt responses and professionalism."
• "Accord provides great services, as a tenant I can say that they have a very good customer service team."
• "All the agents were lovely and supportive."
• "Communication was on point, did not forget to contact back and always willing to help."

Cons:

• "We have been emailing and calling several times, but nobody responded our calls except once."
• "Accord Lettings Agents have been absolutely unprofessional and their staff has been rude and definitely lack problem solving skills."
• "Anytime i had an issue with the flat it took weeks/months to get involved."
• "It was nothing but incompetence, inefficiency and blatant lies."
• "Either they have suddenly changed their ways and have become a respectably company, or they are paying for fake reviews."
• "This is one of the most woarst agency that I never seen on my life! They come in my flat few times opening my door without my consent!"
• "Exceptionally Bad customers service and agents who are rude with an I don't care attitude."

Property Management

Pros:

• "Cheryl got in touch with us and brokered a compromise deal with our tenants so that we didn't have to pay for the replacement in full."
• "They strive to massively improve their properties between tenancies."
• "Even got a small gift of random useful stuff for the first nights of moving (small pack of washing machine tablets and such)."
• "Another big thank you to Sharon Allen for her help with rental issues and resolving issues promptly and stress free."
• "Absolute amazing services from Nadine and Lee. With such last minute notice for viewing have been arranged."
• "Corey has been especially helpful in getting my latest issue resolved ensuring that it didn’t drop off the radar by chasing appropriately."
• "We would also like to thank Mr. Corey Carrington-Smith, who always understood the property problems and supported fixing the issues promptly."

Cons:

• "Managing agents are supposed to inspect properties, but for the duration of my daughters tenancy there has been not a single inspection."
• "Supposed to offer a full managed service, but there is a distinct lack of communication from account managers."
• "On the flip side, their cleaning and inventory contractors are questionable - Accord would do well to invest in more sound organisations to represent their brand."
• "The previous tenants belonging were still there and I had to clear them out myself as well as clean the entire property."
• "Worst experience of my life. I spent a week crying after moving into a new apartment to find the fridge, dishwasher and microwave not working."
• "I am STILL waiting for my deposit to be refunded 4 months later."
• "Nothing gets fixed, complete lack of sympathy or urgency from accord - they don’t care!"

Staff and Agents

Pros:

• "She has been incredibly friendly, punctual, and thorough in addressing all of my questions."
• "I had such a splendid experience with Lauren from Accords Birmingham."
• "The staff have always been polite, professional and responsive."
• "Cara at Accord Lets was a joy to work with. Very professional, pro-active, helpful and efficient."
• "Ethan ticked all those boxes. An absolute gent that put in the work to make me a customer."
• "Very kind from the first time I went for a viewing! Lauren was amazing at keeping us up to date on our application."
• "Lauren was exceptionally helpful in ensuring my application goes through as quick as possible."

Cons:

• "The property manager Cheryl has the worst attitude I have comes across."
• "Trying to call to cancel my viewing but someone at their office keeps hanging up the phone."
• "They are constantly trying to charge the landlord and the tenants for nothing to gain money."
• "Met James Sibley the worst and rude customer care executive."
• "They are very slow at getting back to you by email."
• "They have no ethics and think they are above the law."
• "Extremely rude and unprofessional behaviour from that person."