Warrington Audi Reviews Summary

Customer Service

Pros:

• "Anthony was excellent. He was calm, professional and an excellent communicator."
• "His customer service skills were excellent and I will definitely be recommending to friends and family."
• "Excellent personnel who were courteous and helpful every time."
• "Lyn was absolutely outstanding. Her interpersonal skills were excellent."
• "Very professional right the way I dealt with a gentleman called Darrell who was always on hand to deal with any questions I had about my new car."
• "Highly recommend Ruman- found me a great deal within my budget and helped me with every step along the way."
• "The staff are so friendly and really make you feel comfortable about will always go above and beyond to meet your needs."

Cons:

• "The service which we have received today is nothing short of diabolical."
• "The customer service they so called pride themselves on must be the same throughout the whole of the company as I am now hearing from other people who have been dealing with Jardine Motors Warrington that they are having the same appalling customer services."
• "The customer service is very hit and miss and they don't return calls so you end up chasing two or three times."
• "Possibly the worst service department i have ever experienced."
• "The 'Front of house Service manager' is rude and totally useless."
• "The service dept is never available to pick up calls & all our messages are never responded to."
• "Train your staff that aftersales care is just as important as striking the deal!!! You need to work on customer retention as apparently Warrington Audi is quite known for leaving you in the dark!"

Vehicle Service and Maintenance

Pros:

• "The service and help I received, makes me have no hesitation to use them again if I have an issue with my car."
• "I dropped my car off last Friday for a minor electrical fault (warning light) to be repaired under warranty."
• "Brilliant service over the past 4 years fully recommend getting a car here, staff always friendly and helpful."
• "Thanks for a great service from the Team."
• "I took my recently purchased (different dealer), used Audi S1 to them for a free health check."
• "Received great advice from the lady from the service department she had complete knowledge of the car and issue and put our minds at rest till we return to Germany."
• "I’ve always had a no hassle, easy experience when using Warrington Audi for my servicing."

Cons:

• "However, the aftercare was awful."
• "Neither the service or recall had been done and now I need to rebook for another day."
• "The car then had more faults so I rejected the vehicle and had it dropped back off for a refund a month later I still wait a refund. AVOID"
• "They have now said the FULL service did not include the air con!"
• "Service was let down however by the promise of a boot mat being included in the deal which I am yet to receive."
• "Terrible garage. Car booked in for MOT and service, they failed my car on broken internal sensor and suspension mounts."
• "The gas continued to leak."

Sales Experience

Pros:

• "Loved the honesty and personal feedback. Quick response and helped me find the car that I wanted."
• "The excitement shared in finding my family the perfect car was amazing."
• "Great experience with Adam Fleetwood from Audi. I hate pushy salesman and as a woman, it can be intimidating searching for the right car."
• "A very positive experience from the initial greeting to actually driving away in our new car."
• "Special shout out to salesman Gregor who was a pleasure to speak to and very thorough when purchasing my new car."
• "I then asked to speak to a manager and i was pleasantly surprised to get a phone call 5 minutes after!"
• "He helped me choose a car that fit with my requirements and made the whole process quick and easy."

Cons:

• "The sales manager then telephones to try and salvage a deal, during which he tries the typical hard sell to try and get me to buy a car that was a) older and b) had considerably more mileage on it."
• "After initially putting a deposit on a car remotely and being assured by Warrington Audi, I finally decided the vehicle was not the right vehicle."
• "I feel in this whole process, I am always the one chasing to get updates, there is a complete lack of proactiveness from the dealership."
• "I bought a car from here and it had faults within the first 2 weeks but they advised it’s ok to drive with engine warning light on as they couldn’t get me booked in for 4 weeks."
• "He has insinuated that my family member is a liar and displays a total lack of care about the issues that we are faced with."
• "My compliant and cancellation was escalated to Phil Brown, Retail Manager, who needs to go on a customer service training course."
• "The Sales Representative, Darrell Carne, sold me a car and took my money under misrepresentation."