Jack's Reviews Summary

Service and Staff Friendliness

Pros:

• "Both times, the staff and their service has been absolutely amazing!"
• "The breakfast was amazing staff are lovely can’t ask for more."
• "Really nice staff, well decorated and we all enjoyed it."
• "What impressed me just as much as the food was the friendly and welcoming staff."
• "The service was very polite and friendly by 'Gregory'."
• "The service is outstanding, Jacks is beautifully decorated & immaculately clean throughout."
• "Staff were polite and attentive."
• "Very friendly service. If you are in Old Town and looking for somewhere to stop for a drink, cake or snack Jack's is the place."

Cons:

• "Extremely slow service."
• "Had to get the waitress’ attention to ask for the bill."
• "We arrived on time for our table and sat down, the waitress gave us the menus and was back within a couple of minutes to ask for our choices."
• "They were proper busy and only had one waitress taking orders."
• "Very racist and unprofessional."
• "Although we were told lunch would be a long wait an hour and 10 min for 1 omelette and 2 jacket potatoes is excessive."
• "Waited for five minutes before anyone told us we had to order at the counter."
• "Poor bad service over crowded Bottomless Gin served in a teapot watered down with lemonade."

Food Quality and Presentation

Pros:

• "The chicken salad was tasty, with a decent amount of chicken and also bacon."
• "The food is excellent."
• "The food was great: roast dinner and chocolate brownie for dessert."
• "Food tasted good but I’d say it’s just slightly overpriced."
• "Had a lovely breakfast here this morning, great food, decor and friendly staff."
• "The standout for me was their burger; it was absolutely delicious."
• "Food was great and loving the new decor."
• "The food is delicious and cooked to perfection."

Cons:

• "Food was good but the granola was slightly burnt and the raisins in it were hard as stones."
• "Breakfast taste below average. Vegetarian sausage was very dry tasted like rubber."
• "The food was lovely but unfortunately the service was not great."
• "Food was sub par, it’s obviously all bought at Bookers or Lidl, and certainly isn’t worth £13 for a breakfast."
• "Waited nearly an hour for a jacks breakfast and eggs Benedict. When it arrived after almost an hour of waiting the eggs Benedict was cold."
• "The breakfast featured dry toast, sugarless coffee, undercooked bacon."
• "customer service was non existent, me and my partner both left full plates of food and the waitress didn’t even bother to ask if there was any issues."
• "Don’t bother, came for breakfast and waited over an hour and when it came the eggs were hard, bacon and sausage over cooked and beans congealed."