Mindful Chef Reviews Summary

Quality of Food

Pros:

• "The quality of the food is phenomenal, especially the meat & fish."
• "Meals have been delicious, varied, nutritious and, importantly for us, with no refined carbohydrate filler."
• "There is such a wonderful variety of colours, tastes and textures each week."
• "Every meal I have cooked is absolutely deliciously gorgeous and I'm impressed with the quality of ingredients."
• "The food is always incredibly nourishing, fresh and comforting!"
• "The meat, fish and Vegan options are extremely high quality produce., as well as the vegetables and salad."
• "The meals are delicious and so healthy."

Cons:

• "We used them for a few weeks and not one meal I would I want again."
• "Whilst the food is healthy and enjoyable, we have now had gone off fish delivered twice."
• "Many meals in the frozen range are very unhealthy."
• "But now gag at the thought of these meals."
• "I also received mouldy items as part of my latest delivery."
• "Now the meals are mainly sauce and rice, with very little chicken etc."
• "The food is also often very bland and produce isn't the freshest."

Customer Service

Pros:

• "The Mindful Chef service is totally reliable and has been a godsend in our present imposed isolation."
• "Customer service is excellent and there’s a great FB community."
• "Great customer service too."
• "The customer service is excellent and any issues resolved well."
• "Customer service is excellent."
• "Best thing though is the customer service which is totally brilliant."
• "They have always given such excellent customer service and the food quality, recipes, efficiency has been superb."

Cons:

• "On top of it their customer service is terrible."
• "However when I asked for a refund this time for the damaged item, they’ve went and given me credit again."
• "Absolutely appalling customer service, will never use this company again."
• "Customer service is beyond shocking."
• "Mindful chief is not understanding at all with poor customer service leading to meals being sent that cannot be consumed due to dietary requirements."
• "Their help section says you can cancel from website. That is false information!"
• "I reduced a star because they make you call them and wait for ages to cancel subscription."

Delivery and Packaging

Pros:

• "The boxes have always turned up on time with the ingredients nicely chilled whatever the weather and are fully recyclable."
• "The ability to send back the thermal and ice packs is a great environmental gesture and the one feed two scheme shows how much Miles and Giles want to give back."
• "Parcels arrive on time."
• "You can also return the packaging to be recycled."
• "I was so impressed and relieved to see they have a free returns service for the packaging."
• "They are also careful with packaging and don't over use plastic or have recyclable options where possible."
• "Eco friendly too so you can recycle all the packaging."

Cons:

• "Once in a while DPD delivers my package to a wrong address and I need to go searching for it."
• "Third consecutive week that chicken has arrived open...Tired of reporting to customer services week after week."
• "However, I ended my subscription due to their courier, DPD. Despite my instructions and repeated requests, they ignored leaving the delivery in a safe place or with a neighbour and left the box on the front step of my building."
• "A couple of the plastic microwaveable packaging was broken so didn’t feel comfortable consuming and had to throw out."
• "If these are just for one meal, imagine the amount of plastic waste if I were going to use Mindful Chef for a week, two meals a day."
• "The only thing that could be improved is the packaging as there is still a fair amount of single use plastic in there."
• "The Mindful chef app is not user friendly, the boxes are confusingly packed."