Grosvenor Reviews Summary

Staff and Service

Pros:

• "Really friendly helpful manager and staff."
• "The staff are very friendly and 100% customer focused."
• "Staff are all very polite and Rachel was an awesome bar lady coping under huge pressure."
• "The staff are so friendly and welcoming I really do enjoy a visit."
• "The staff were friendly and helpful."
• "Staff were so pleasant and kind."
• "Staff are excellent, will do that bit more to make sure the customer is happy..."

Cons:

• "Then no one returned for a good 20 minutes."
• "Manager needed a serious attitude adjustment. He was incredibly rude and aggressively stalked customers back to their tables for an argument."
• "Too many people walking around topless and the bar staff wasn't particularly polite."
• "Sadly a few of the people working there I have dealt with have been very short with me, even hostile."
• "If you want customer service this is not the place to go."
• "The first time we went the guy serving was rude, snapping at us to get behind the screen to be served and was barely civil."
• "Staff extremely rude, we were sat in a pub bit for roast dinner with life football on."

Food Quality

Pros:

• "Meal very nice but a long wait for food looked like they were short of staff"
• "Foods been on point, atmosphere has always been very welcoming and cheerful."
• "Staff were very welcoming, the food was lovely."
• "Food was amazing and atmosphere was brilliant."
• "The food was outstanding and all arrived at the same time."
• "Meals being served, looked delicious."
• "Food as good as always on a revamped menu."

Cons:

• "Wife had hunters chicken. tough old bird. only just edible."
• "Burgers were like eating an old slipper."
• "Food ok, but not as good as in the past"
• "Over an hour and a half to get food served! It wasn't even busy."
• "Food arrived cold and like a rubber."
• "Someone on our table ordered cheesy chips which were sent back they were left in the oil too long and the cheese wasn't even melted on the grill."
• "Food dreadful and over priced"

Ambiance and Atmosphere

Pros:

• "It's the people that make this place 'The Grovy'. Always busy and does what it says on the tin"
• "The atmosphere in the pub is great and the food is very good the bossman and his wife is fantastic and the food is very well priced and recommended."
• "Good atmosphere and the staff were very accommodating."
• "Great atmosphere"
• "A really nice friendly pub very welcoming the was great at reasonable price."
• "Staff were friendly and helpful warm atmosphere."
• "Food is nice with some nice atmosphere."

Cons:

• "Oh dear, dreary drab and dim, and that's just the decor"
• "Gone downhill, can't sit where you want, the 'chef' doesn't know the difference between, well done and rare steaks."
• "The interior decor was great but it felt a bit strange with all the COVID measures."
• "Grim atmosphere to say the least and the food was awful."
• "Music too loud, atmosphere gone."
• "Ok sitting outside the front but the back beer garden is a bit grim."
• "It's always the same. I wish there was somewhere else with Sky Sports in Felixstowe."

Value and Pricing

Pros:

• "It's good if you want beer, an extremely cheap meal (nothing to write home about) just to fill you up."
• "My local for so long...recently refurbished and a new landlord nice pub, Good value both bar and food."
• "Good beer, wine and spirits."
• "Reasonable price, too."
• "The prices are amazingly fair."
• "Still polite and fantastic staff with good quality food at reasonable prices."
• "Highly recommend the Lasagne and Eton Mess!"