Birmingham Orthodontics Reviews Summary

Professionalism and Expertise

Pros:

• "Dr Panesar is a skilled man and the whole team are a delight, professional service with a smile."
• "Dr Panesar has been nothing short of a miracle worker."
• "Dr Panesar is not only a skilled and knowledgeable orthodontist, but his friendly professionalism always makes you feel at ease during every visit."
• "Dr Panesar has the most exceptional knowledge, and under his superior guidance and expertise I felt completely safe."
• "Dr Panesar was very professional, keeping me informed throughout my treatment."
• "Dr Panesar and his team were obviously knowledgeable and well versed their subject."
• "Dr Panesar explained in great detail all choices available to me."

Cons:

• "Unfortunately the practise was fully booked the two weeks running up to my prom."
• "They were closed despite it being within stated operating hours."
• "No photos or X-ray’s were taken, a written summary of my diagnosis and proposed treatment were not provided."
• "Neither have I received details of the treatment cost’s and payment options despite me requesting this information on two separate occasions!"
• "By the following monday, my teeth had moved significantly and they washed their hands of any responsibility."
• "I Visited back in October to have a consultation for braces and jaw surgery... I’m so disappointed. What a waste of £100."
• "I’ve waited for two whole months to leave this review, in the hope that I would receive the information but it’s beginning to look as though this is not going to happen."

Customer Satisfaction and Care

Pros:

• "Their service ensures the customer will be fully satisfied with the results by providing all the relevant information to make an informed decision to achieve that dream smile!"
• "Dr Panesar and his team have given me the confidence in smiling again."
• "The results are really satisfying."
• "Thank you so much, we are very happy with the treatment and support offered by Mr Panesar and his team."
• "I am extremely happy with the treatment I have received from Birmingham orthotics."
• "I am delighted with the treatment my daughter has received and, more importantly, the results!"
• "Dr Panesar and his team provide an outstanding service."

Cons:

• "Terrible service and you’ve probably guessed that I certainly will not be returning!"
• "I wouldn’t have left the practice feeling so disappointed if they had taken some level of responsibility."
• "I’m so disappointed. What a waste of £100."

Flexibility and Convenience

Pros:

• "The appointment service is excellent, allowing me to choose the most convenient time, with gentle email reminders."
• "Dr Panesar, the consultant offered weekend and weekday evening appointments which was very convenient."
• "You are always able to get appointments and you can park easily at the practice, something which is overlooked but makes everything so much easier."
• "Dr Panesar is also extremely accommodating - being able to offer appointments in the evenings and on weekends which is perfect for those like me who work full time."
• "The team took time out of their own evening to make sure i could have the prom i wanted."
• "They even went out of their way to open the practice for us 'out of hour' when Izzy had a problem with her brace."
• "I didn't have any problems getting appointments, including being seen in between appointments if I needed any adjustments to be made."

Cons:

• "Unfortunately the practise was fully booked the two weeks running up to my prom."
• "They were closed despite it being within stated operating hours."

Staff and Service Quality

Pros:

• "The staff are very friendly towards patients and Dr Panesar talked me through every step of the way and was very reassuring throughout my entire treatment."
• "The team at Birmingham Orthodontics offer a best in class service."
• "They have not only been professional in their approach but also friendly and reassuring."
• "The staff are professional and most caring."
• "All the staff at the practice were very friendly and helpful especially Harvey who always sorted out any problems if I had to ring her."
• "The Practice Manager Harvy was also always super friendly and helpful, and I always found the team quite caring."
• "The whole team are friendly, approachable and flexible."

Cons:

• "Terrible service and you’ve probably guessed that I certainly will not be returning!"
• "I wouldn’t have left the practice feeling so disappointed if they had taken some level of responsibility."