"The expertise of Dr Usmani is outstanding and I keep thanking her even to this very day."
"Dr Bhatti clearly knows what he's doing and if you want straight teeth you are in safe competent hands."
"Dr Bhatti and his team are true professionals, from my first consultation where he explained my treatment plan fully, to when I had my braces off."
"Dr Tazeen Usmani was confident that she could transform my smile, and that’s exactly what she did."
"Dr Bhatti is a true professional and is the go to man if you want an unreal smile!"
"Dr Bhatti is a perfectionist and also explained everything so well."
"Dr Usmani should be your only choice. I cannot thank her enough for turning my gappy smile into a big cheesey grin."
Cons:
"Had consultations at two other orthodontists that said the treatment was wrong and I should’ve had teeth taken out and told me that Heaton Mersey should’ve corrected them free of charge."
"Their solution to my overcrowding teeth was to repeatedly wear down my enamel (also made my gums bleed) instead of teeth removal."
"Visited with my daughter. The whole atmosphere was quite oppressive. The orthodontist we saw was aggressive and rude to my daughter."
"When I eventually went to the practice I was asked why I took it out by the person that was fitting my metal retainer with a rude tone."
Customer Service and Care
Pros:
"The after care I am receiving now is superb and the retainers are comfortable & can hardly be seen."
"Any little query or problem I had my emails or phone calls were always answered promptly and nothing was ever too much trouble."
"Every appointment we were seen on time, all the staff were super friendly and genuinely seemed to care about my daughter and her teeth."
"Great service from the team at Heaton Mersey Orthodontic Centre. Everyone was so friendly during the process and accommodating around my hectic work schedule."
"The staff have been fantastic always helpful and professional, specially Dr Bhatti been great, always greet you with a smile."
"Nothing was too much trouble, HMOC was always there when I needed support, had a question and would always find a solution when I needed them."
"The team were always accommodating when trying to fit in appointments for me at appropriate times."
Cons:
"So far not so good, I’ve sent emails and left voicemails but as yet no response."
"They also left 1 or 2 brackets on my molars which I asked them to remove 8 years ago as they were a greater annoyance."
"My metal retainer on my top teeth broke within 1-2 months of getting them fixed."
Treatment Outcome
Pros:
"It was an expensive and painful process but worth every penny and the time to finally get a pain-free comfortable smile."
"The end result has completely exceeded my expectations."
"I am so happy with my end result and no longer feel self conscious of my smile."
"The results exceeded my expectations, and I couldn't be happier with my new smile!"
"I am delighted with the final results."
"The transformation in my smile was remarkable, and it has made a profound difference in my self-esteem."
"I am over the moon with the end results from my Damon fixed brace treatment with Dr Bhatti."