"Dr Hirani is very professional and I am very pleased with the service I was given."
"Half way through my treatment my partner also decided to go ahead with treatment, having heard about the professionalism and expertise of Dr Hirani and having seen my progress."
"Dr. Hirani is kind, experienced, professional, and has an attention to detail that ensured my incredible result."
"Dr Hirani is a perfectionist and one of the best specialists I've received treatment from."
"Dr Hirani is very professional and knowledgeable and helped me pick the right brace for me."
"Dr Hirani is a fantastic dentist with his incredible persistence to achieve the best result possible."
"Dr Hirani and his team really do care. It’s the honest, caring customer service that stands them out from anyone else."
Cons:
"One orthodontist stated that I was not fit for Invisalign at this point as I required fillings and also a root canal due to infected teeth."
Customer Service and Care
Pros:
"The amazing work and professionalism speaks for itself but on top of that, you will not find better customer service and genuine care about patients anywhere else."
"His team are passionate about giving patients the best experience, their customer service is truly second to none."
"Everytime I walked into the clinic, I was greeted by Laura and Saijel who were always so caring and compassionate."
"The reception staff can't do enough to help you and Dr Hirani is sensitive to your individual needs whilst keeping you informed and managing your expectations throughout."
"The team are warm and welcoming, and I was always asking lots of questions and never felt rushed by them."
"They got to know me as a person and are genuinely interested to make you feel at home and welcomed."
"The customer service at smile lux is second to none and they always go above and beyond!!"
Cons:
"They are not clear on costs until you have passed over a lot of money."
"I was repeatedly asked about paying first."
"I was also advised I would be writing Dr Hirani a blank check and I could come out with an extremely expensive treatment bill with no cap and no clear limited on payment costs."
Treatment and Results
Pros:
"The surgery and facilities are top of the range, and all of the treatments were professionally and completely painlessly carried out."
"I'm finally able to smile again, which has been transformative to me - the results have really exceeded my expectations."
"The end result has exceeded all expectation."
"I am thrilled with the results - perfectly straight teeth in just 10 months :)"
"My teeth now look better than I ever thought possible at the beginning - I can't stop smiling!"
"The dream I had all those years ago of perfect straight teeth has now been achieved, I can now smile with confidence and this is all down to the great work of Dr Sunil Hirani and his fantastic team at SmileLux."
"I am so happy and confident with my smile now and it's all because of Dr Hirani."
Cons:
"For Invisalign, if you lose or damage an aligner a charge of £150.00 will be made per replacement/repair and will incur treatment delays."
"There are hidden extra costs on top of the £4850 that I hadn't been told about originally."