The Viceroy Duffield Reviews Summary

Food Quality

Pros:

• "Food was piping hot and delicious."
• "The food was fabulous as always."
• "Best fish curry I’ve had in a long time."
• "The food was absolutely delicious."
• "The food tastes so fresh and clean."
• "The food was fantastic quality and tasted beautiful!"
• "Main meals to die for..."

Cons:

• "The fish malabar was cold."
• "The mains were mediocre at best."
• "the food is not as good as it once was in our opinion."
• "The goat was not on bone and then waiter said it comes packed so nothing is cooked fresh."
• "Food was very 'samey' nothing outstanding."
• "Every other Rogan I've ever had, had lots of tomatoes and capsicums, not this one. It was tasteless as well."
• "Nothing tasted fresh."

Service

Pros:

• "Great Management and best team work."
• "Thank you to our wonderful server Zaber."
• "The staff are friendly, welcoming, attentive and accommodating."
• "The service attentive, polite and helpful."
• "Rashid the manager was very good, keeps the place running like clock work."
• "The service was incredible, very friendly staff."
• "The staff were very polite, helpful & friendly."

Cons:

• "They messed up the order and gave my friend an extra hot curry."
• "Quite disappointed, the restaurant was very busy but there was an air of nonchalance from the main waiter that served us."
• "Appalled to hear how the manager shouted abuse at the waiting staff this evening."
• "Overall the experience was poor and I wont be rushing back."
• "The highlight was when one of the waiters muttered ‘good riddance’ under his breath as we were leaving."
• "Waiters were very rude and patronising."
• "The service from that point was beyond appalling."

Atmosphere

Pros:

• "A lovely atmosphere."
• "Brilliant atmosphere, great service and lovely food!"
• "The atmosphere very welcoming."
• "Authentic Indian atmosphere."
• "A really good atmosphere."
• "Loved the atmosphere and the service."
• "the atmosphere was relaxed."

Cons:

• "I really wish this restaurant would listen to its customers but sadly the management appear arrogant beyond belief."
• "Just a shame the customer service let it all down."
• "This doesn't excuse the actions of the manager who approached our table and asked us to hurry up and leave as he had customers waiting."
• "Lots of complaints from the tables around us due the restaurant being over capacity (very full) which led to some good people watching time."
• "Small tables so quite cramped seating."
• "The decor has a feel like it was posh in the 90's and has been patched up over the years."
• "Meanwhile the meal was not in my opinion of a good standard, just a feeling of being rushed."

Value

Pros:

• "Free parking and hospitality are also good to be mentioned."
• "Absolutely amazing. Everything arrived nice and hot. Very good value for money."
• "As we ate early, we were given a discount on the bill equalling the cost of one main course."
• "Nice tasty food and a reasonable price too."
• "Well cooked food spices right for my taste does not cost the earth."
• "The higher prices are justified in my opinion because the food is a cut above other Indians in the area."
• "Great food, great service! Best prawn puri ever."

Cons:

• "Parking here is an issue as small car park and very limited road parking."
• "Prices are astronomical."
• "it's just way too expensive for what it is."
• "After spending £68 I felt like we had been robbed."
• "Cost us £30 per head."
• "expensive too for a couple."
• "However - it is quite pricy now: My wife and I had a celebration meal for our anniversary on Saturday 29th Jan. Just the two of us. The bill came to £94 - which we thought a bit expensive."

Management

Pros:

• "Cannot recommend The Viceroy highly enough! The food was incredible and the staff (especially Kalan), were exceptional."
• "The owner is incredibly friendly and will do anything possible to make your visit special."
• "The owner, Mirza, gave us a warm welcome. He greeted us like old friends."
• "Not only is the food outstanding, the customer service is wonderful!"
• "to top it all off the restaurant presented a birthday cake with candles which we were not aware off!!"
• "The staff were very friendly and welcoming."
• "One of the very best Indians in the area - had the food as a take away due to Covid restrictions but the service and quality was first class."

Cons:

• "I really wish this restaurant would listen to its customers but sadly the management appear arrogant beyond belief."
• "I certainly wouldn’t recommend working there having witnessed that and I won’t be a returning customer as a matter of principle."
• "Appalled to hear how the manager shouted abuse at the waiting staff this evening."
• "To the owner: I would rather you'd told us you were too busy to serve us, rather than serving us rubbish and me writing this."
• "This doesn't excuse the actions of the manager who approached our table and asked us to hurry up and leave as he had customers waiting."
• "I am deducting two stars - one for the rude manager and one for the hefty prices."
• "I called for refund and they simply put their hand up in the air."