Stoke Audi Reviews Summary

Customer Service

Pros:

• "Laura provided excellent customer service when we purchased a vehicle for my uncle."
• "Jacob who was very professional. He kept us updated on the progress of our car and ensured that all went well on the day."
• "Jonathan Simpson, our salesperson, was extremely informative and answered all of our questions with professionalism and transparency."
• "Chris Booth delivered excellent customer service skills, he was very professional and we got the car we wanted."
• "The salesperson Lloyd was exceptional throughout, from my initial query to the vehicle handover - could not fault him or the experience we received."
• "Fantastic customer service. Rob liaised with us through what we've all come to understand are difficult times, he was exceptional and made our experience of choosing the right card, the best kind."
• "The service I received from Stoke Audi was superb. Chris Booth looked after everything from my initial enquiry through to vehicle delivery and nothing was too much."

Cons:

• "Didn't complete work as requested. Charged service plan for more expensive service than the one requested."
• "Very poor after sales service and once the car is sold, it's not their problem."
• "For a service department you need staff who understand concerns, address concerns and above all who are willing to help! On all fronts Stoke Audi failed!"
• "Avoid this dealership at all costs."
• "Lack of transparency, lied to us about delivery time."
• "Customer service was non existent."
• "Absolutely disgusting customer service from Nick Porter."

Dealership Experience

Pros:

• "Buying my first Audi from this dealership was a wonderful, special experience."
• "I would definitely recommend to others."
• "This is the best car dealership I've experienced and I strongly recommend them."
• "We would recommend Stoke Audi to anyone looking to buy a car."
• "Very efficient to deal with and honest conversations about prices."
• "Superb, professional, friendly service throughout the entire experience."
• "Excellent service and communication throughout, professional and friendly staff."

Cons:

• "I will never ever take a vehicle to this garage again neither will I purchase one from here."
• "Once our money was taken we never had a courtesy call to find out how we were getting on with the car as promised or if we had found any faults."
• "Given the number of 5 star reviews, maybe I have just been unlucky? Or maybe my expectations of the Audi brand are unreasonable?"
• "Needless to say, we will not be returning to this branch."
• "The system may be great, but its not much use if the dealership is deserted and devoid of sales people."
• "Absolutely awful company to deal with."
• "This dealership lied to me, misled me into buying a car that didn’t meet my requirements."

Facilities & Environment

Pros:

• "The facilities are clean and modern."
• "The facilities are extremely professional and clean as is the workshop (which is competitively priced)."
• "The showroom always has a great range of cars in stock and they ensure you have a nice freshly made drink whilst working through deals."
• "The waiting area was comfortable and refreshments were on hand."
• "Just collected our new car and we're extremely happy, the dealership is a very nice site, everyone we came into contact with were very welcoming and professional."
• "Its also great when you get your car back as its spotless so thank you to the valeting team."
• "Approachable, friendly and efficient."

Cons:

• "We waited in reception for 1 hour before eventually deciding to leave."
• "We wandered around the showroom and externally but nobody seemed interested - we barely saw a person and all sales staff seemed to be elsewhere."
• "The 'sales man' who we dealt with was inexperienced at best."
• "Absolutely shocking. Tried to test drive a new car, had to wait over a week."
• "The car itself is in fair condition for its age though it stinks of cigarettes which was very well masked when we collected it."
• "Avoid Stoke Audi who do not care about customer service levels or issues with your cars once they have got your money!"
• "Was sold an 18 month old Audi Q8 with paint peeling off the front grill and rear spoiler within 8 weeks of it being delivered."

Staff & Service

Pros:

• "Recently had an MOT with Stoke Audi all the staff were polite and thoughtful."
• "Curtis Evans ensured that the purchase of the SQ7 happened within the timescale promised."
• "Charming young man, very transparent and did everything he could for me."
• "Last week I completed my purchase of an A6 avant from Stoke Audi and am delighted with the car and service I received from Kamil."
• "Jobs are done to time - I'm never kept waiting, & car cleaned inside and out before its returned."
• "Jimmy Woolley looked after us and assisted us in choosing the car which was right for us."
• "Excellent service staff. Met me on arrival and provided me with a coffee and then got me breakfast whilst I waited for my car to be serviced."

Cons:

• "I’d never order a car with this company again."
• "Very impressed and pleased with the service I have received from the entire Stoke Audi team."
• "I would highly recommend Stoke Audi."
• "I was sold a major service on my wife’s q3 after they completed the so called major service (a very expensive oil change)."
• "A very positive buying experience."
• "I would use this dealership again."
• "We have always received excellent service from all departments at Stoke Audi and this has continued with the recent purchase of a new A3."