The Four Topped Oak Reviews Summary

Customer Service

Pros:

• "The service from Aliyah and staff was fantastic. Made us feel really welcome."
• "Great customer service I must say, we were all impressed."
• "Staff are always really efficient and come to check you are happy with everything."
• "Huge thanks to Emma the Manager who looked after us and make sure everything on the large order was spot on."
• "A gentleman called Craig looked after us. He was so helpful and polite."
• "Staff could not be more helpful, we had no reservation and only wanted a drink, gave us a table explaining we had it for a hour."
• "The service was brilliant. Very efficient yet attentive and really reasonably priced."

Cons:

• "Not enough staff to deal with the amount of people there and as people had to book they must have known how many people were booked in."
• "What a disappointment, staff seemed to all but ignore me."
• "Manager was given the chance to rectify problem and as no apology was even given, it has resulted in me writing this review."
• "Bar staff more interested in their social life than customer service."
• "Upon leaving nobody even said goodbye, its no wonder the place was empty!"
• "Had to stand at the bar for 15 mins to be served."
• "Nobody from management apologised even though the manager was behind the bar."

Food Quality

Pros:

• "The food was amazing."
• "We all enjoyed our meals very much and a special appreciation to waitress Sophie for helping us with our little one."
• "The food was gorgeous the atmosphere was inviting."
• "The meals we had were superb. Very well seasoned and piping hot."
• "All was cooked to perfection especially my steak."
• "The food was nothing short of phenomenal. The diverse flavours and impeccable presentation made for a delightful dining experience."
• "Food was Delicious best we've had in a while."

Cons:

• "Ribeye steak awful, oven chips awful, gammon and pineapple rubbish, cheese burger and oven chips awful."
• "Everything was over cooked or precooked tasted like it was taken from a plate that had been taken back."
• "Roast chicken was awful, roast pots were so so, veg was to say the least minimal and no mash at all!!"
• "The breaded mushrooms were cremated. Couldn't put a fork through them."
• "Food was bloody awful, order chicken strips for starters and were burnt to a crisp."
• "A most unpleasant experience. spoilt in every way by poor service and bad cooking."
• "The veg was cold and chewy."

Atmosphere & Ambiance

Pros:

• "Whole evening was fantastic. All of the staff couldn't be more helpful, polite and friendly."
• "A quick phonecall to a relative led us to The Oak, and what a recommendation."
• "My friend and I spent the afternoon here!! We hadn't seen each other for 15yrs!! It was a wonderful place to relax and chat....the staff are great."
• "The pub looked in very good condition and my wife passed positive comment on the Ladies toilets."
• "It is a great pub with a great selection of quality Real Ale and a friendly atmosphere."
• "Great atmosphere, well kept beer and just felt really friendly."
• "The whole atmosphere is incredible, the staff are brilliant."