Basset Hound Reviews Summary

Food Quality

Pros:

• "Food was piping hot and tasted delicious."
• "Fish was easily large enough to satisfy me, and the mushy peas were the best I've had in a long time - very tasty and not dry."
• "The food was excellent. I had salmon which was cooked just right and very tasty."
• "Everything tastes home made and I've not found anything yet that tastes like the run of the mill deep fried pub food you get at other pubs."
• "Food was spot on, piping hot and really tasty."
• "Gorgeous food, lovely setting and super friendly staff who were accommodating to all our needs."
• "The food was delicious, freshly cooked and piping hot."

Cons:

• "I thought the place was quite dark and gloomy."
• "Without a doubt the worst food I've been served in a 'professional' eatery."
• "The food wasn't good at all."
• "One star for the lovely surroundings and character features. Minus a hundred for the absolutely dreadful Sunday roast."
• "The meals were poor, chicken was dry, so most was left, on the fish and chips, the mushy peas again very dry and had to be left and part of the fish was hard and grey looking so again was left."
• "Food and environment nice let down by rude member of staff who clearly did not want to be working in hospitality that evening."
• "Terrible meal will not go there again... 10oz ribeye steak £14.49... was not ribeye like chewing a Wellington boot lost my custom never again yuk!!!!"

Staff and Service

Pros:

• "Visited the basset a few times met the love of my life in here had our first kiss there too so wonderful nights in a wonderful place with wonderfully friendly helpful staff."
• "All staff were really friendly and helpful."
• "The staff were extremely friendly and attentive."
• "Took my girlfriend for a few drinks and a bite to eat and the staff where so fun and friendly we really enjoyed ourselves."
• "Went for a drink with a friend. Had a great time. The staff are wonderful, so friendly, helpful and go the extra mile at the drop of a hat."
• "Staff were friendly and efficient and the buffet was fantastic."
• "The staff were professional and couldn't do enough and made our father's day meal extra special."

Cons:

• "The bar staff were rude and unfriendly."
• "Staff were apologetic but there was a bald man with glasses who was particularly rude."
• "Staff seemed under prepared and stretched. Obviously the change in management hasn’t helped."
• "Service was very very slow, staff need to be more observant of customers who have finished or need to ask a question or have a request."
• "Service bad, staff need training."
• "Food and environment nice let down by rude member of staff who clearly did not want to be working in hospitality that evening."
• "The service however is shocking."

Value for Money

Pros:

• "Reasonably priced food and drink."
• "You won’t find a better roast dinner at the price The Basset Hound charge."
• "Food ok and prices reasonable."
• "Very reasonably priced, clean, bright space."
• "Meals for under £5 offer great value and good portion sizes."
• "Great service and food. We were a group of 12, couldn't believe how little we paid!"
• "Very reasonable prices, typical pub menu, but that's not a bad thing."

Cons:

• "One star for the lovely surroundings and character features. Minus a hundred for the absolutely dreadful Sunday roast."
• "Nice place to sit in especially on a rainy day but I'm a chef myself and what people pay and what they get is absolute rip off its standard weatherspoons food for twice the price."
• "My partner ordered a panini and fries that looked incredibly poor value for £8."
• "We found the menu quite pricey."
• "New menu since last visited, not impressed with it. Price has increased but not the quality. Lukewarm food of average quality."
• "Very poor plates of food today. Chicken and chips in a basket consisting of 2 pieces of chicken at the cost of £12."
• "Would not recommend."