Address: 338 Telegraph Rd, Thurstaston, Wirral CH61 0HJ, United Kingdom
Phone: +441516482837
Rating: 4.3
based on 126 reviews.
Food Quality
Pros:
"The food was amazing, Service was great, We was made very welcome, Will be returning defo."
"Absolutely amazing service, handled many various dietary requirements without any hiccups and took complicated long orders. Food itself was beautiful and served promptly."
"The plates were cleaned! Staff were friendly and attentive."
"Visited on tuesday night, had the wonderful nachos followed by the mac and cheese. Wonderful and tasty vegetarian options."
"Really excellent food with portions being good but also tasty. The ravioli starter was excellent as was the salt and pepper squid."
"Food arrives in good time, even though it was busy, it was hot and all the meals came together."
"We ordered a trio of meats each and one for my 4 year old son as they have a child’s roast too!! It was all lovely and fresh."
"Food was lovely and arrived really quickly."
Cons:
"When ordering we were surprised and disappointed that they had sold out of Beef and Pork."
"So disappointed with our visit.. The staff were so friendly & pleasant but delays in food after ordering, food itself was shocking.."
"Our food was poorly presented and not hugely enjoyable."
"One of us ordered the award winning pie with chips and veg and whilst he said the meal was enjoyable it came with mash and not chips."
"The food took a long time to arrive and when it finally did, all five meals arrived at different times with large gaps between each one arriving."
"The chicken and chips were absolutely covered in salt. Inedible as so salty and ruined the meal."
"My experience at the Cottage Loaf was appalling. We arrived at 12 and were seated. We waited an hour and a half for our starters."
"Went for a meal on Christmas day with family at £75 a head. We were seated at 12pm and told we would have the table until 330pm, to then not be served any starters until 130pm!"
Staff Service
Pros:
"The staff were fantastic, the food was a delight and just a lovely place to eat."
"Both service and food were fabulous. I had the salmon, which was perfectly cooked and tasty. Every single member of staff were so friendly, helpful and efficient."
"Due to transport issues we were 30 mins late for our booking. The staff were amazing, nothing is too much trouble."
"Very attentive and just lovely. Food was delicious. One of our party wasn't happy with his meal and the lady was so helpful in changing it for him."
"Staff were very nice though it felt a little like we were being rushed through our meal."
"Staff were very efficient and friendly but the pie was a let down unfortunately."
"Staff last time we visited where very friendly and helpful. Lovely place to stop after a trip to thurstaston or the seaside."
"Staff were pleasant. A nice selection of Meals on the Menu."
Cons:
"The way the manager of the pub spoke to them was absolutely shocking. It was rude and in our opinion highly unprofessional."
"We asked for a refund and left. Ended up in a different pub which was cheaper, busier and much better and faster service."
"Requested colour penciled that never arrived. Ordered own food later and eventually told the ovens broken and neither options were no longer possible."
"We asked to then speak to a manger who was abrupt and unprofessional in her approach."
"The staff front of house were lovely, however had to wait an hour for food which when the children's arrived was not a high standard."
"Very rude lady on the door, twice in one week. Presumed we wanted food without even asking."
"A young girl, with blonde short hair who wouldn't give us her name became abrupt when a family member raised his frustration."
"Really dont usually leave reveiws, but the man behind the bar was very nasty ans had a terrible attitude."
Ambience and Location
Pros:
"We had the beef sirloin with extras as well as several drinks including a unique smoky Jack and coke. The plates were cleaned! Staff were friendly and attentive."
"This place is a hidden gem. Absolutely wonderful and warm staff. Excellent food and drinks. Great atmosphere."
"Atmosphere of the pub itself was lovely, homey and friendly. Would definitely recommend and will be back!! Thanks guys!!!"
"Great, fresh food, seemingly fresh cooked. Nice and clean place. Lovely staff, very attentive."
"This pub is really charming. I booked a table for sunday lunch and really enjoyed the food."
"This place has such a good atmosphere, all the staff are really friendly and it’s really wonderful to see so many four legged friends out with their owners."
"Lovely location and cottage feel to this very popular pub/restaurant."
"Had a prawn and avocado cocktail that had no avocado! and salt and pepper squid which was disgusting."
Cons:
"We were plagued by flies - in November!"
"The place looks lovely from the outside staff were nice and service was good. Food quality was not great."
"Popped in with my parents for some dinner thought it was odd it was abit quite, staff standing around laughing."
"The inside really needs an update as it doesn't do justice to the look of the place outside."
"It was nice that there was plenty of space to get powered or manual to get through. So seems very accessible on first impression, but didn't have a good explore to check them out fully."
"The only thing I'd say is the inside really needs an update as it doesn't do justice to the look of the place outside."
"What a disappointment. The staff front of house were lovely, however had to wait an hour for food which when the children's arrived was not a high standard."
"The atmosphere was fine, probably will give it another try as it's so popular it must have just been a bad choice of main."