Mercedes-Benz of Bristol Reviews Summary

Customer Service

Pros:

• "Massive thanks to Molly Ashman for her brilliant customer service and excellent knowledge."
• "Kieran Gardener was extremely helpful and resilient."
• "We had a great experience at Mercedes-Benz Bristol - dealing with Richard Bentham."
• "Great staff and hospitality from Sally and Sophie great customer care and excellent at answering queries and offering drinks and sandwiches."
• "The level of communication and professionalism demonstrated by John, the salesman, and Daniel, the sales manager, truly exceeded my expectations."
• "Charlotte Hines, what an absolute Diamond in the rough."
• "Everyone at Bristol including the coffee lady was pleasant and helpful, Sahil who conducted our purchase could not have done more to make our experience extremely enjoyable."

Cons:

• "Very, very poor performance."
• "It is sad that the employees of this dealer treat me like an idiot."
• "The worst dealership I have dealt with."
• "The values and principles of the company has made me rethink doing any business with them going forward. Disgusted!"
• "I regret to share my dissatisfaction with the overall experience at Sytner Mercedes in Bristol."
• "I went to a main dealer expecting the highest of standards, got the complete opposite."
• "Please do not fall for their trap."

Facilities & Amenities

Pros:

• "Came in for MOT, was taken into a lounge area and was offered refreshments and very helpful, kind staff."
• "They let me use an office space so I could carry on working and offered me free drinks."
• "Great hospitality and they cleaned the car as well to make up for the inconvenience."
• "The dealership itself is immaculate."
• "The waiting lounge was also very pleasant and the staff at MB Bristol did a great job of looking after me."
• "I was supplied with office to work from with ample complementary drinks and snacks provided."
• "Also the refreshments were top class, it’s my second car from Sytner, so I Will highly recommend."

Cons:

• "I know it was a 'free' product recall but you should still get a level of basic care."
• "Took my car here at their request as a recall to put a fault right of their doing... no offer of a coffee or drink of any kind."
• "Unfortunately when dropping the car off there was no curtesy car available and there was no booking recorded."
• "Very disappointed when collecting my car that it had not been washed. Every vehicle I've owned, from Ford's to Nissan and on to Mercedes-Benz has been washed/cleaned when being main dealer serviced."
• "I was asked if I would like the car washed when I dropped it off. When I collected the car it had not been cleaned."
• "Been there twice, first service they didn’t reconnect the fuel connector and I was losing fuel while driving."
• "I collected the car about an hour ago only to find it hadn't even been cleaned?"

Sales & Purchase Experience

Pros:

• "Thankyou Mercedes....I truly do have the car of my dreams!!!"
• "Finally my dream in years came true thanks to everyone at Mercedes Benz of Bristol."
• "Thanks to Craig, our experience with MB Bristol was first class."
• "What a great experience in dealing with the whole team at Mercedes Cribbs Causeway Bristol I've had."
• "Excellent dealership and outstanding customer care at Mercedes Bristol."
• "Richard Bentham... is precisely what you want and need from a sales executive."
• "John who was our salesman went out of his way to get us the car with the specification we wanted."

Cons:

• "Buying directly from a dealer is supposed to be a great experience with the reassurance of a manufacturer-approved vehicle. It's not my experience unfortunately."
• "As it's the local dealer, I'd planned to get my GLB from Bristol Mercedes and test drove a car there, but as the salesman failed on three separate occasions to respond to my emails / queries about the purchase, I decided to go elsewhere."
• "They had the audacity to sell me a car which is not on the database which i had to sort out myself."
• "I’ve had a terrible nine month experience with Mercedes in general. I will almost certainly not be buying a Mercedes ever again."
• "Worse experience ever on an official dealer. They kept the car for 4 weeks, they don’t accept any of the warranty companies which cover your car."
• "STAY AWAY FROM Mercedes Benz. Pay premium for the not so premium car/services."
• "I put a deposit down on a C63s AMG subject to viewing... they had been falsely advertising as the goods did not match the description."