Address: Brighton Rd, Stockport, SK4 2BE, United Kingdom
Phone: +441616726772
Rating: 3.9
based on 693 reviews.
Customer Service
Pros:
"5-star service from Ryan Taylor, sorted out any issues we had and was very professional."
"From entering the showroom, being offered coffee (and it’s good too), and being guided through the car buying process by well trained and no pressure sales people."
"I would like to give 10/10 for Nicola Duke for her very professional help."
"The whole team at the Stockport branch is very friendly and helpful."
"Thank you also to the technicians who worked on the vehicle."
"I was truly impressed by the professionalism exhibited by the staff at LSH Auto MB Stockport."
"I had an amazing experience at Mercedes Benz Stockport, from purchasing my car with Mohammed, who was extremely helpful and knowledgeable to the handover experience with the lovely Talia."
Cons:
"Lodged a complaint and yet to get any response, too!"
"Mercedes-Benz Stockport after get busy no any more look after the customer."
"Very disappointed by the experience, You would think you pay for a quality service but received anything but that."
"Service is excellent once when you walk in, sadly there’s very poor after-sales service which is what is you need."
"Please think twice before believing the sales people in there, as they seem to be allowed to tell you anything to close a deal."
"Unfortunately the communication is extremely poor, the wait for the collection or drop off of your vehicle can be in excess of 30 minutes."
"Terrible customer service from this dealership from start to finish."
Sales Experience
Pros:
"Abdul Khan is a top salesman."
"On the second visit he remembered both myself and my partners name but also about my dog and hobby of F1."
"Iffy the sales guy never push us to buy anything and was extremely helpful, respectful, and didn't mind the kids playing with the show cars."
"We dealt with a lady called Nikki she was spot on with everything and her customer service was outstanding."
"I have been across to look at the BYD Atto3, I met Bryan was was just awesome in both visits, he was there in the background until I had questions which he helped out with. I never felt pressured, but supported."
"The sales agent that looked into our query was quite efficient and got on with what we needed him to look for and what we required from him."
"We picked up a fabulous BYD Atto 3, it seems to be a fantastic car."
Cons:
"Definitely will not return when needing an upgrade."
"During the purchase of the vehicle, I was practically harassed by the salesman to pick up the car before the 30th November."
"LSH Auto is now refusing to pay for or install the charger, as they do not offer this and the sales person shouldn't have promised us the free charger."
"I found the car sold out one day before my appointment and the sales officer doesn’t bother himself to contact me to save my time and effort."
"You'd think Mercedes employees would know better than pressure-washing a soft-top convertible."
"Very aggressive calls about paying."
"The salesman kept calling my dad to update him on the car, when I was the one putting the deposit down with the car in my name."
Vehicle Service and Maintenance
Pros:
"Mercedes Benz Stockport Trade parts team - These guys are superb, been dealing with these guys for the last 6/7 yrs buying regular maintenance parts from them."
"Mercedes Stockport have been amazing with service, MOT and general care."
"I am very happy with my service appointment at Mercedes Stockport today. Everything from booking in, the service itself to the collection of my car was smooth and easy."
"The repair was superb."
"We have used Mercedes Benz Stockport for a number of years. They have always been very responsive and attentive to what was needed."
"I would like to say a big thank you to Dave Cooper of Stockport Mercedes Service for talking me through a technical query I had on my newly purchased GLE. He was extremely knowledgeable and helpful."
"All done with no fuss and just got the job done."
Cons:
"I had some warranty work done, (the rear subframe replaced) in their report it said my rear brake pipes are corroded no mention of leaking."
"Very disappointing with gearbox service.One screw missing from plastic cover below gearbox."
"Absolute rubbish service. I will not recommend for car service, missed top up Adblue and did not change the keyfob batteries."
"Vehicle went in for a recall yesterday... The car was dirtier on the outside than when I had originally taken it in."
"Van went in for a ridiculously experience service, when it came out had a massive oil leak that went unnoticed."
"This is the worst service I have ever been too, I went for a MOT and a full service. It came back like this when I went to pick it up."
"My car had an issue with nox sensors but they said its an adblue tank and nox sensor."