Mercedes-Benz of Stratford-upon-Avon Reviews Summary

Customer Service

Pros:

• "The whole sales experience was efficient, professional and extremely well coordinated."
• "Excellent customer service and we hope to deal with the dealership and Jas again for any future purchases."
• "Everyone was so pleasant and polite, timely and a surprise car wash."
• "Customer Service at its very best!"
• "The staff are very friendly and helpful from reception to services."
• "Really excellent old-fashioned customer service, and one that was really appreciated."
• "Excellent customer service, friendly, professional and knowledgeable staff and great cars!"

Cons:

• "If I could give a 0-star I would. I bought a brand new GLC Coupe from Mercedes Stratford-upon-Avon... experienced a leak within the warranty period which I reported."
• "Bad service because they don’t care about their customers."
• "They would ignore my calls and emails and constantly fob me off with information which wasn’t correct."
• "Rude service man called Richard was present and was not helpful."
• "Deleted my original review, bought a Mercedes C class from them the car was absolutely battered but they tried to cover it up with dodgy work."
• "I experienced the most poor customer service ever I had in my lifetime where the sale person was speaking on the phone while I was waiting for him to show the model of the car available on the scheme."
• "Very very poor customer service."

Sales Personnel

Pros:

• "We recently bought a new Mercedes GLB from the Stratford Upon Avon dealership and we were so impressed with the attentiveness and consideration given to us by the sales person Alex."
• "Alex made the difference in our decision to buy the car and we can’t praise him enough for his excellent customer service."
• "Jas was a brilliant sales person and we was very happy with the service we had, very informative, polite, friendly and liked a laugh."
• "Jon demonstrated an unparalleled level of professionalism, knowledge, and dedication throughout the entire purchasing process."
• "Gary helped us straight away and was able to reset the system for us and was so friendly."
• "Gary was a pleasure to deal with, he and Mark worked so hard to find our choice of car when stock was limited."
• "I must highly recommend the salesman Gary Holtom."

Cons:

• "WARNING!. If you go in here they will not let you leave without putting a deposit down. Very aggressive, deceptive and pushy sales tactics."
• "Sales department however, are rude, unhelpful and at minimal disrespectful."
• "Although it was a VIP event there was little room for haggling which I had done with 2 previous cars."
• "Very underwhelming, was made to feel that my 'older' S Class was an annoyance, the service felt rushed and half hearted."

Service Quality

Pros:

• "Amazing Service. Had a tyre issue this morning made it to the dealership, had tyre replaced and we back on the road 45 minutes later."
• "Mark in the service department for sorting out my front bumper at very short notice."
• "I was thoroughly impressed with the Mercedes dealership's car diagnosis service."
• "Service was carried out satisfactorily and the car was collected and returned promptly."
• "The service works were all carried out with great professionalism and care."
• "Recall work, MOT and replacement Pads and Disks. Once again impeccable service."
• "The service department team at Inchcape Stratford Upon Avon have been really helpful."

Cons:

• "They couldnt fault it, would not let me demonstrate it, could not provide me with geometry data and would not let me keep the loan car until fixed."
• "Service to the car was fine and staff friendly, but a bit disappointed when you pay £700 for a service and they don't even wash the car."
• "Service to the car was fine and staff friendly, but a bit disappointed when you pay £700 for a service and they don't even wash the car."
• "The car failed the health check that was done in Exeter but Steve and Richard sorted everything in record time."
• "Fault codes reappeared before I'd even left the dealership."
• "Collected the car few days later after it was prepped and ready for handover. Four stones chips on bonnet, chipped windscreen, one mat missing, sat nav not enabled, mileage 2500 above advertised."