Bannatyne Health Club and Spa Reviews Summary

Spa Facilities

Pros:

• "Dry & wet/steamy sauna are available, having 2 rooms for each."
• "The pool is large (25m) and is split onto 2 corridors."
• "There is also a pool that can be used with sauna facilities that are both infused with special ingredients for the skin."
• "The pool itself is a good size and depth with 2x steam rooms, 2x jacuzzis, two saunas and a few sun loungers to relax on."
• "Brilliant gym and pool facilities."
• "Loved the jacuzzi, did not want to come out."
• "The spa was very clean and nothing was too much trouble."

Cons:

• "Pool area was full of loud kids."
• "The treadmills only go up to 15 incline I’m used too going as high as 30."
• "The seated pool had missing tiles here and there and most of the jets didnt work."
• "Showers in the pool barely working, very annoying chemical smell in the steam room, another steam room didn't work, there is no heat in sauna, only one jacuzzi was working."
• "Unfortunately the pool is also open to non spa guests."
• "The Pool was exceptionally busy with people doing lengths, the pool side is not warm or quiet enough to relax in."
• "The sauna and steam room never feel hot."

Staff and Service

Pros:

• "All the staff we encountered were polite, knowledgeable and courteous."
• "Staff in spa were very friendly."
• "The staff were very friendly and helpful, the whole place was beautiful and clean and there was plenty to help us relax."
• "We were greeted by a very helpful reception."
• "The girls here were lovely, excellent at their jobs in regards to our massages."
• "The front desk personnel are polite and helpful."
• "The staff are friendly, welcoming and accommodating."

Cons:

• "Receptionist very standard offish when we asked for bigger robes."
• "Had a groupon voucher, really excited. Got there a few minutes late, was rushed in by staff with a bad attitude."
• "Service in a dining area was rude to say the least."
• "No thank you on the exit or how was your stay…"
• "Rude staff in the spa and behind the counter in the cafe."
• "The receptionists at Bannatynes at Peterborough are often unhelpful and unfriendly."
• "The experience was marred by the bannatynes receptionist who was very unwelcoming and unenthusiastic."

Massage and Treatments

Pros:

• "I had a lava shell massage by a lady called Anna and she was very good at what she does."
• "the massages were nice as was the facial."
• "Excellent back massage and a fantastic facial, staff very friendly professional at Peterborough, I would recommend it to my friends and family, had a lovely experience."
• "The deep tissue massage was excellent."
• "The spa treatments were amazing."
• "Massages we had were amazing and couldnt fault the ladies."
• "Our massages and facials were really good and the staff great in the spa area."

Cons:

• "It was a ridiculous massage as I barely felt anything."
• "The head massage wasn't really a massage, more just someone stroking our hair."
• "Both my partner and I found the massage to be very poor- the pressure was way to light."
• "It was the worst massage I've ever had!"
• "The therapist asked me how the pressure was - to which I asked if she could be firmer. She refused stating that 'swedish massages are light to medium pressure and this was the hardest she could go'."
• "The mini massage treatments themselves were nothing to hurry back for."
• "The worst bit was that it was feather light - like being tickled."

Additional Amenities

Pros:

• "A light lunch was included and a choice of a sandwich/baguette, cheese on toast or jacket potato."
• "The cafe has a good selection of food and drink on offer if you fancy a bite to eat."
• "Also included was a slice of divine chocolate cake and a pot of tea."
• "Big car park and the parking is free."
• "Nice coffee shop, hair salon and various therapies."
• "Free parking for members."
• "Food was nice and reasonable priced."

Cons:

• "Everything would be great if they bother to fix the air conditioning."
• "The showers didn't work properly so only had cold water."
• "My sister said she had to move rooms between her treatments which wasn't great."
• "There was quite a few young kids shouting and screaming."
• "The water from the swimming pool is not that clean, having a lot of impurities."
• "It was very cold in that room too though and the air con is above the bed and throws cold air into your bare skin when having a massage."
• "Didn't enjoy the experience. It was clean but the restaurant is overpriced and food is microwaved warm rather than cooked fresh."