Jarrolds Reviews Summary

Customer Service

Pros:

• "I always have a lovely experience in Jarrolds as they offer something different and staff are friendly, helpful and professional."
• "Happy, chatty staff and dog friendly."
• "The staff could not be more helpful, As were the ladies in the housewares section who help us source what we needed."
• "Staff, professional, friendly and helpful."
• "Service from Amelia was excellent."
• "Great helpful people, where nothing was too much trouble."
• "The staff were so friendly and helpful."

Cons:

• "The person who served me looked as though it was too much trouble."
• "Bad service from the cosmetic concessions."
• "I was annoyed when I went to the restaurant & they refused to take cash."
• "The staff were a little slow and on occasion we had to visit the bar to secure their attention."
• "Service not good."
• "Girl who served me was slow and grumpy but otherwise all good."
• "I will not be shopping at your store anymore, because I have got the impression that your staff racially and socio-economically profile people."

Product Range and Quality

Pros:

• "Everything I saw oozed quality and some good deals available."
• "You will find the new Barbies, Lego and Playmobil there, but also plenty of other more original stuff, the type that makes you want to play with your children."
• "This department store has about 5 levels, with an amazing selection of mens, womens and childrens clothes, homeware, bathroom ware, kitchen shop, gorgeous deli and so much more."
• "Jarrolds is a beautiful chic independent department store with a huge range of excellent quality products."
• "The store has a wonderful quality selection of wares."
• "Jarrolds is a classic Norwich shop, huge range of good quality kitchenware, homeware, books and clothes."
• "The store is well known locally for its excellent book department."

Cons:

• "Food used to be good, clothes section too. Now they tell me they can't get supplies."
• "The two bags of giant cookies were so hard you could break your teeth on them."
• "But one thing is noticeable that some of the products are quite expensive which is not value for money so they need to focus on that."
• "Vegan choice poor a Vegan Mushroom Burger was a large Mushroom in a roll!..expensive at around £11.00."
• "The items I wanted were not available."
• "Super expensive compared too other high street suppliers."
• "I hate to say this but don't think Jarrolds Deli has good produce."

Atmosphere and Experience

Pros:

• "Love love love Jarrolds, we had some really yummy lunch in the restaurant."
• "What an absolutely beautiful afternoon lunch. The food was so fresh & tasty the champagne was excellent & very well pr."
• "The absolute winner is that the store is dog friendly."
• "Such wonderful produce and the shop is just amazing for food."
• "The Pantry, which was delicious so returned to have tea & something sweet before our journey home."
• "Good atmosphere in the seating area."
• "It has such a friendly and relaxed atmosphere and so much variety."

Cons:

• "Popped in for coffee. Sadly it no longer has the same atmosphere."
• "The menu is very narrow and customers are not able to chose items from the yummy deli."
• "The rest of the staff just standing around not supporting."
• "Visited the restaurant in the department store for afternoon tea at £14 per person... The cakes were a real let down, all of them apart from one were nutty, which is a bit off putting, when you are not over keen on nutty products."
• "Really enjoy visiting this store. Shopping and dining are a pleasant experience. However, ladies toilets in the basement smell horrible."
• "The only reason I drop a star is due to the coffee shop in the basement, poor quality, overpriced and the setting is too cramped."
• "Visited all places to have a meal but in all cases we were too late....at 3.15 in the afternoon!"

Accessibility and Convenience

Pros:

• "Your toilets' are accessible with a Radar Key, and/or the kind assistance of your basement staff."
• "A well laid out store with lift access for those who can't manage the escalators."
• "Nice and close to a car park too (which is not cheap) but walking distance from the shop."
• "There are toilets on two different floors which are immaculately clean."
• "Lots of seating and different colours/types of chairs."
• "You may enjoy the round the table Food Hall area on the lower floor for wine and coffee."
• "This store even has its own Travel Agents & Hair Salon!! All this under one roof is phenomenal and well worth a trip on its own!"

Cons:

• "Toilets are downstairs which is a bit of a pain."
• "I would like to strongly complain to not being able to use cash in the canteen area."
• "Cafe Benjamin's declines' cash payment."
• "Thoroughly enjoyed my visit to Jarrod, however it is a very difficult shop to pay cash."
• "Jarrolds doesn't take cash anymore due to the covid policy for health and safety reasons."
• "The new bars and eateries look nice but can't go there as the food isn't well covered so gluten flying all over the place."
• "Jarrolds is a lovely store but on this occasion disappointed with the dresses on offer suitable for attending a wedding. They were either not the right style or not available in the right size."

Value for Money

Pros:

• "Love traditional department stores. Never been here before, but impressed. Everything I saw oozed quality and some good deals available."
• "Prices are very fair in most of their products, having a loyalty card gives you many offers."
• "Great discount over the bank holiday weekend too."
• "They also have a huge selection of things locally sourced from books to food."
• "They do champion local producers and niche suppliers."
• "Runs card holder events in the run up to Christmas. Often offer a discount to card holders."
• "Maintains a staunch belief of not opening on Boxing Day or New Year's Day which is brilliant."

Cons:

• "Slice of cake £4, I'd rather go without, nuts."
• "I call it Harrods of Norwich but I don't think the prices reflect those at Harrods."
• "Why are the cafe scones €3.50.....scandalous."
• "However, the £11 mark-up on the shelf price of the wine to sit and drink it at the bar is extortionate!"
• "The food we purchased was very average and in no way justified the prices charged."
• "High end prices though."
• "Super expensive compared too other high street suppliers."