Address: 11-15 Timber Hill, Norwich, NR1 3JZ, United Kingdom
Phone: +441603920397
Rating: 4.3
based on 379 reviews.
Service
Pros:
"The staff went above and beyond to make sure we had the best experience and for the first time in a long while, whilst eating out, everyone cleared their plates and we all got what we wanted."
"But everyone was so friendly, great service."
"The attending staff was always smiling and made us feel really welcome."
"Service was propmpt and the waiter was very nice and they did a plate with happy birthday on with some brownies for my son."
"Staff and service was top notch, couldn't ask for any better."
"Service from our waiter was great"
"The staff were absolutely lovely and so friendly."
Cons:
"Waiting staff are incompetent- didn’t know how to pour wine, missed out one of our meals."
"Our server who I think was the manager/head waitress as was not wearing the usual uniform was sour faced, didn't smile once, very unfriendly and sharp."
"They were so busy we didn't get seated until 7.10pm, not a great start in my opinion for a booked table."
"I won't be coming back again, I could have lived with the overcooked food if they had rectified it but the poor service sealed their fate for me."
"We spent a large amount of money tonight for a really poor service poor meals but lots of attitude."
"Staff looked generally unhappy and fed up which dampened the atmosphere."
"The staff on Friday night were quite rude."
Food Quality
Pros:
"The premises were clean and well maintained as you'd expect."
"Ordered the 16oz Ribeye which I can safely say was the best steak I’ve had in the UK in 5 years."
"Never had a bad meal here, the food has always been very tasty and fresh."
"The steaks were all cooked as requested and beautifully tender."
"The prawn and crayfish cocktail was lovely."
"The Spanish grill was beautiful."
"Superb, steak was cooked to perfection."
Cons:
"Pricey for what we had and heavy emphasis on 'portion control' in evidence."
"Sadly we went for the prime deal and the steak was of poor quality."
"The food wasn’t great."
"Food was not worth the price and waitress would keep forgetting what we wanted."
"The food was over priced for what it was, we requested medium rare and medium steaks and we all got rare steaks."
"The steaks were bland, the lobster too, and it tasted like it was boiled from frozen."
"Food was extremely dry, burnt in places, overcooked and just slapped together on the plate."
Atmosphere
Pros:
"All ages are comfortable there, including children for whom there is a children's menu and high chairs available."
"Lovely venue, great atmosphere."
"Great atmosphere. Good selection of steaks and didn’t bat an eyelid being asked for rare."
"The atmosphere as a whole was wonderful."
"Very welcoming, we had a great position upstairs looking down to the lower level."
"The actual restaurant was large with adequate room for sitting comfortably and moving around when necessary."
"A nice sit-down place where you can enjoy drinks and nice food with your partner or family."
Cons:
"It was very, very noisy."
"Overall, it was an expensive meal poorly prepared and badly presented."
"The atmosphere was also pretty dismal."
"Very loud surroundings, a bit overwhelming..."
"It was extremely noisy and not a place to relax and enjoy your meal."
"The atmosphere is often ruined by the acoustics of the room."
"Very noisy busy atmosphere, was hard to hear what your fellow diners were saying."
Value for Money
Pros:
"Fed 5 people for 46 quid so can't complain too much."
"Had set lunch deal £14.95 per head."
"To be able to enjoy a two course meal for four people, with drinks for under £60, is fantastic value for money, especially when you know the meat is top quality."
"There is plenty of choice on the menu, prices were reasonable."
"You can buy 1, 2 or 3 courses from the fixed price lunch menu with the 3 courses costing only 10.95 and all include a great variety of options."
"The lunch menu was cheap and the food was very good."
"Also fantastic value for money; I would recommend coming here for lunch as their lunch menus are very good."
Cons:
"They slap on a 10% 'service charge' which is optional, but they don't tell you about it directly and its up to you to see it either on the menu or on the bill."
"Terribly overpriced for what is served."
"This place is not cheap, and the quality of the food is so poor."
"Food was good, drinks good (albeit a little pricey)."
"For £97 expected a bit more (no starters, small dessert)."
"All extremely over priced."
"We probably won't return as the food was very expensive for what it was. Stick to Miller & Carter - same price but a lot better."