Hajj and Umrah Experts Reviews Summary

Customer Service and Support

Pros:

• "Mr. Nouman’s guidance throughout the entire journey was invaluable."
• "Brother Zain was our main contact who was very friendly, helpful and always very professional over the phone."
• "Faultless service from Isha who was available whenever we called and provided excellent service."
• "Mr Talha dealt with my bookings and he has done an exceptional job."
• "Happy to say that the service from these guys was great."
• "I recently used their services for umrah package on relatively short notice and very impressed with the professionalism of their staff."
• "Talha Khan the agent helped us throughout the whole booking process."
• "Great customer service by isha.very helpful in every situation."

Cons:

• "Very bad experience with this travel agency! They promise you one thing but ends up with a different thing."
• "This travel agency was by far the worst we came across."
• "LYING THIEVING SCAMMERS."
• "DO NOT GO TO THIS COMPANY."
• "Con company who is simply after your money and not bothered about the service they provide to their customers."
• "They do scam with people. get the money from people and book the flights for umrah but originally it’s scam."
• "Booked an umrah package with this company and had a terrible experience as a result."
• "Went with AeroLink travel. One major point would be the transfers, the guy who is in charge was unhelpful and tried to take more money for a transfer service we already paid for."

Hotel and Accommodation Quality

Pros:

• "Alhamdulillaah, Abbas helped us throughout with finding well priced flights and great hotels."
• "We were accommodated in luxurious 5-star hotels conveniently located within walking distance from both mosques."
• "The hotels in Mecca and Medina were really good and the ground transportation provided was very good too."
• "Both hotels were great with walking distance to the mosques."
• "In Makkah we were booked in for Zam Zam Pullman which was 5 star and in Madina we were in the Royal Al Eman 5 star also."
• "I booked Swissotel Al Maqam hotel in Makkah and it was fantastic hotel."
• "Excellent service by brother Zain who helped us find ideal hotels next to haram sharif in both Mecca and Medina."
• "The hotels in Makkah and Medina were great."

Cons:

• "They had promised me a 4 star hotel and when I went there it turned out to be a 3 stars hotel."
• "We paid for 5 people, adults but were given 4 beds."
• "The Hotel In Medina was supposed to be 5 star again, definitely not, dirty and not up to scratch to what we should have got."
• "The hotel rooms were disgusting with old duvet sheets, blooded pillows and socks and underwear's found under the bed."
• "I would never suggest their services. They took my money for 5 star hotel and provided 3 star."
• "The hotel that was provided to us did not even seem to be 3 star. They had bedbugs in hotel."
• "AVOID at all costs. Went for Umrah August 2023 was given different hotels to original booking for both Makkah and Madinah."
• "Hotel in Makkah was a 20-25 minute walk to get inside masjid haram when they kept on insisting it was ONLY a 8-10 minute walk."