Address: Lower Ground Level Unit 43, Reading, RG1 2AQ, United Kingdom
Phone: +441189502623
Rating: 3.9
based on 124 reviews.
Stylist Skills and Haircut Quality
Pros:
"She can style any sort of hair - be it straight, wavy, curly or Afro hair."
"Both stylists were efficient and could translate 'just cut it short' into a really great short cut."
"Had my hair cut by Nicky who was amazing."
"Working very quick and really high qualified! I m always happy with a result and not very expensive comparing with other lovely salons in Reading."
"Had a really great haircut from here today."
"The hairstylist did an excellent job under very trying circumstances."
"I've had 5 or 6 cuts here, each with a different stylist, and every one has been a winner!"
Cons:
"Went for a blow dry. Woman was very rough both when washing and doing blow dry."
"Extremely bad an unprofessional staff, don't let Silvia to cut your hair she ruined my hair."
"Would not recommend this branch - had the worst haircut of my life, the hairdresser had a poor grasp of English and was not able to understand my requests."
"Not good place to get hair cuts... I had asked for layers and she didn't give proper layer cut."
"Worst haircut ever!!!"
"This has to be the worst haircut and customer service I have ever had."
"Horrible cutting for me I asked for layers which isn’t done professionally."
Customer Service Experience
Pros:
"Really delighted with the service. Price is reasonable too compared to some other salons."
"Styled just as I wanted it for very reasonable price."
"The team were so lovely from the receptionist & other hairstylist like Chloe & Venta."
"Nicky is unfailingly professional, polite, and just a joy to be around."
"They were able to fit me in for a last minute haircut with no problem."
"I've been going to the same hairdressers for some years. I've never had any problems with my hair style and your staff are always very friendly."
"The service there was awesome and I had a particularly great haircut and styling from Ann."
Cons:
"Upon contacting customer services I was given the standard 'sorry' and 'hope to see you again'. No concept of customer service at all."
"No greeting, no something like 'please give me a minute', no eye contact."
"Overall terrible experience today. Was booked in at 10:30 with Chloe which I arrived on time for, only to be told to come back 30 mins later as another client was running over into my time slot."
"I’d give zero if I could. The women are very rude."
"Really bad customer service."
"Closing time shows 8.00 Pm... was told they are not taking any customers anymore."
"One of the worst receptionist I have ever met."
Pricing and Transparency
Pros:
"Really delighted with the service. Price is reasonable too compared to some other salons."
"Styled just as I wanted it for very reasonable price."
"Working very quick and really high qualified! I m always happy with a result and not very expensive comparing with other lovely salons in Reading."
"Had my hair cut today after reading the reviews. I absolutely love it and was looked after very well."
"The service there was awesome and I had a particularly great haircut and styling from Ann."
"I love using this salon and have recommended this to my friends."
"Wash cut and blow dry! So great to have the walk-in service available once more."
Cons:
"The hairstylist was super friendly and my hair trim was good. However, I was quoted £9.90 when I initially asked how much a hair trim was and then when I got to the till it was £19.90."
"I had originally asked for a supercut where prices start at £31 and had asked specifically for no extras as I’m on a student budget, but throughout the appointment she added serums and mousses in etc without asking first and then charged me an extra £9 at the end for them."
"To start with I was told I can't use my discount... then I was quoted a price that after the trim went up!"
"Unfortunately women have to pay way more than man for short hair cuts."
"Quoted me £13 to cut my baby's hair when I entered and asked how much it would be... but then charged £20.95."
"However, on this occasion the hairdresser ‘trimmed’ four inches off my hair and cut the back much shorter than the front."
"Last time they charged my toddler's haircut as an adult!"
Salon Environment and Hygiene
Pros:
"Standards of hygiene were great and appropriate distancing between people was apparent."
"Had my haircut there yesterday. Hadn't been in there for a while due to the Pandemic. I was still greatly impressed with the service and of the staff."
"The shop in the Oracle in Reading has been well set up to take into account covid restrictions."
"Booking online was easy, check in was quick and friendly and the salon is so clean and tidy."
"Booking online was easy, check in was quick and friendly and the salon is so clean and tidy."
Cons:
"The cleanliness could be better and I wish there was somewhere to sit whilst you wait."
"The hair wash was like walking in the rain the water and soap went everywhere."
"Dropped the comb 3 times on the floor and didn't change/ clean it."
"This place is a joke went there today one lady cutting someone hair and 2 ladies on the back chatting 5 people waiting not care for the customers no one in the front desk."
"Seems like they are always short of staff everytime I have gone they have always been way off in their estimated wait time."