Green Dental Care - NHS Dentist Battersea Reviews Summary

Customer Service

Pros:

• "The staff are friendly, efficient and we happy to change my bookings around work."
• "All the staff are so friendly and welcoming and I'm always 100% happy with the care I receive."

Cons:

• "The dentist quickly tapped on two of my teeth and completely ignored my swollen gums."
• "I also contacted the practice about my experience, asking for a refund or a receipt, but 3 weeks later I'm still waiting to hear back."
• "My husband was genuinely confused and worried about losing a tooth and when he tried to ask her a couple of questions, she said I don't have time for this we are gonna lie you down now."
• "The lady dentist was very rude, zero people skills, no reassurance or feedback during the procedure."

Professionalism

Pros:

• "The doctors that have performed the procedures are professional, informative, highly skilled and thorough."
• "Judith and Charlene took great care of me, were attentive to me and assured me when I needed it."
• "Dr Lee was very straightforward but at same time gentle and knowledgeable."

Cons:

• "The next day half of my mouth was swollen, and I had to see another dentist."
• "ENDODONTIST SPECIALIST IS NOT REGISTERED AND NOT STATED ON WEBSITES WHEN RESEARCHING HER."
• "AVOID Chinese Short Male Dentist HE RUSHED THROUGH THE PROCEDURE, LACKS THE COMMUNICATION & PROFESSIONALISM REQUIRED."

Treatment and Care

Pros:

• "I saw Mrs Jayram and she was extremely informative and gave me faith again in our NHS dentistry."
• "Dr Hannaneh is by far the best dentist I have ever had she does a perfect job."
• "The level of professionalism from the dentist/hygienists gave me confidence to sit back and relax."

Cons:

• "I was there a few weeks ago for a root canal treatment and it was the worst experience at dentist in all my life."
• "I had tooth decay under the crown. She removed the crown and decay, then put on a new crown. The dentist here obviously couldn't be bothered."

Practice Environment

Pros:

• "This practice is clean, light and airy."
• "I was impressed by the spaciousness of the waiting area and their safety precautions for patients during the current pandemic."

Cons:

Communication

Pros:

• "The dentist I saw is very very good. He explained to me everything and make sure I'm fine."
• "Dr Lee put my mind at complete ease, as did his assistant who was very kind and caring."

Cons:

• "When he tried to ask her a couple of questions, she said I don't have time for this."
• "AVOID Chinese Short Male Dentist... DIDNT ANSWER QUESTIONS OR EXPLAIN PROCEDURES TO A STANDARD."

Administrative Efficiency

Pros:

• "Having experienced a severe infection under my root canal tooth, I called 111 who managed to get an appointment booked."

Cons:

• "I find it quite shocking that they feel it's appropriate to ignore a patient who has a bad experience like that and not even bother to send the receipt."
• "I asked for my money back and they said the manager would call me. He never did."

Overall Satisfaction

Pros:

• "I had an emergency dentist appointment here on Saturday the 27th and it was honestly, despite the awful circumstances, one of the best experiences at a dentist's I've ever had."
• "My overall experience was excellent. I was seen within a few minutes of arrival, my dentist Hannah was friendly and very thorough."

Cons:

• "The dentist was an absolute horror. No manners, curt and impolite."

Staff and Service Quality

Pros:

• "Was so happy with how helpful and pleasant they all are."
• "The staff are very friendly and usually the appointments are not significantly delayed."
• "The dentist gave me options, was thorough, didn't feel like he was just rushing to get me out of there."
• "Lovely staff and they really looked after me before, during & after my treatment."
• "Very pleasantly surprised with great professionalism by the nurse and the Dr. Dona at this practice."

Cons:

• "It as taken three days for my call to be picked up, I found the Receptionist and the manager both really rude."
• "She has zero people skills and if it wasn't for the painless experience I'd have given her 1 star."

Booking and Appointments

Pros:

• "They are happy to change my bookings around work."
• "Having the ability to book an emergency appointment relatively easily was a huge relief."

Cons:

• "I asked for a receipt for the work done... 3 weeks later I'm still waiting to hear back."
• "Booked in for a procedure and when I arrived they had no record of my appointment."