Simon Burt The Estate Agent Reviews Summary

Customer Service

Pros:

• "The service from Simon Burt Estate Agents was superb from start to finish."
• "Simon and Sue were a pleasure to deal with and were on top of everything."
• "Complete transparency during the selling process with professionalism, courtesy and prompt replies from all members of the team."
• "Always reliable and never let us down."
• "They have the personal touch and are just so warm and kind."
• "The team kept me fully updated throughout and nothing was too much trouble."
• "Very pleasant and professional to deal with just a great experience all round."

Cons:

• "Feedback was not always received but the team appeared diligent in chasing."
• "She is not good at answering or returning calls."
• "However, she is very good at writing rude/derogatory emails."
• "So in summary, unprofessional; rude and incompetent."

Professionalism

Pros:

• "Simon and his team redefine estate agents. Clients are firmly at the centre of all their dealings."
• "Maddie was incredible during the initial negotiations and secured the offer, Dawn was like Superwoman with almost instant responses to emails and other information."
• "Simon's knowledge and expertise of the business and the local area are unrivalled."
• "The level of knowledge, competence, and professionalism is exceptional and nothing is too much to ask."
• "Simon went above and beyond to ensure we were happy all of the way through the process."
• "Sue in Sales Progression was professional and diligent in what turned out to be a fraught chain, keeping us updated and working hard to get the completion over the line."
• "Simon and his team guided us through the process with professionalism, patience and reassurance."

Cons:

• "The sales progresser is unable to ‘progress’ anything it appears."

Communication

Pros:

• "Simon always kept us up to date with everything I even had conversations with him at 9.00pm at night nothing was ever too much trouble."
• "What I really like about Simon and his team is that going above and beyond is standard for them."
• "We were always informed of what was happening and kept up to date."
• "We were kept informed at every stage."
• "Once the sale was progressing we dealt with Sue who was extremely helpful and ensured that the process went as smoothly as possible."
• "Simon secured a good offer 24 hours after the viewings commenced."
• "Kept us updated with feedback from viewings and made sure to follow up all enquiries."

Cons:

• "Feedback was not always received but the team appeared diligent in chasing."

Efficiency

Pros:

• "Sold in 24 hours for the asking price."
• "The house was sold within a week with no problems whatsoever and they found me a beautiful new home in no time at all."
• "The whole process was efficient and we wouldn't hesitate to recommend."
• "SB Estate Agents were first class from start to finish."
• "The pricing and marketing strategy proved extremely effective."
• "Simon’s efforts ensured that the completion went through on the due date despite some difficulties out of his control."
• "A smooth professional and efficient service, taking eight weeks from offer to completion."

Cons:

• "The sales progresser is unable to ‘progress’ anything it appears."