High Commission for Pakistan Reviews Summary

Staff Interaction

Pros:

• "Mr Sohail sb interviewed. He was very helpful and nice person in Visa section asked some Questions."
• "The staff were friendly, professional and helpful."
• "Very helpful, decent staff and also very patient."
• "All members of staff demonstrated a high level of efficiency, were extremely respectful and professional."
• "Been there today, everything went quiet smoothly, Mr taj wali khan he is assistant director passports, very down to earth person very helpful he is just brilliant."
• "Everyone was very polite, helpful and professional."
• "Staff is friendly & resourful & they love to help you."

Cons:

• "The behaviour of the staff in the London office is extremely offensive and unacceptable."
• "Same cant be said for people in the basement i.e passport and attestation guys they highly unprofessional and rude."
• "Incompetent, unhelpful staff."
• "Operator was talking like animals."
• "Terrible service. Staff have not got a clue, will send you from one place to another unnecessarily."
• "The Pakistani embassy was not only embarrassing for our heritage, but also straight up humiliating. Poor organisation, rude staff and a dirty environment was not even the worst of it."
• "MRP assistant director London is a very rude and unprofessional Wild man."

Service Efficiency

Pros:

• "I recently had 2 visits to HCP for my NICOP renewal and FRC. For both I booked my appointments online and it was a very efficient and smooth process."
• "Recently visited, excellent service no long waiting, staff is very cooperative and done my work in a very normal time."
• "Just done with my work in 30 minutes."
• "The process is so easy. It took me only half an hour from getting my receipt to getting the picture taken and giving all the information."
• "Very organised, great queueing systems & we were in & out within no time at all."
• "First time in my life, some Pak Govt. office related work was done smoothly and on time."
• "It just took literally 5 mins and I was out of HC with satisfaction."

Cons:

• "PLEASE PLEASE SOMEONE FROM PAKISTAN SORT THIS PLACE OUT AND STOP MAKING A MOCKERY OF PAKISTAN.."
• "If you want to serve community increase staff or charge us extra for quick attestation."
• "The process. It's very confusing and the staff need to be clear before dismissing people from one step to tell where they have to go and what they need to do."
• "The services provided fell short of my expectations."
• "The visa officer has no clue what to do even telling her again and again fro emails and enquiries to decide if there is an interview needed before my flight date."
• "The most useless service provided by Pakistani embassy in London, they won’t provide any visa for all UK travels documents holders."
• "I have never seen a more unprofessional service in my entire life. Passport delivery dates get changed right at the last minute."

Facility Condition

Pros:

• "The environment inside the building is safe and cleaned."
• "Very clean and tidy, thank you prime minister Imran Khan who look after foreign Pakistanis."
• "It's clean, COVID friendly and has decent visitor facilities."
• "There is a marquee set up in the courtyard with a canteen that offers basic amenities along with a photo copy machine."
• "There is a prayer room here with lots of room for jumuah Friday prayer. Very accommodating and staff go out of their way to facilitate everything."
• "Hand sanitiser at the desks for all person visiting and the back entrance for way out for people to avoid people coming in and to avoid steps for elderly and disabled."
• "It was simple, quick and organised."

Cons:

• "Remember to take photocopies of passport, permit and NiCop. The photocopier is very slow at the canteen."
• "You wouldn’t believe it’s an embassy walking in there."
• "Absolutely disgrace to a great country. A definite need to get professional staff in to the job."
• "Not enough ventilation..no windows. Looks like a prison thing Place.. it needs to get refurbished."
• "There are zero health & safety standards - Cables & wiring all over the place, broken flooring, mouse-traps, areas with built up dust that look like they have never been cleaned."
• "The food place outside is another joke with pigeons flying over your food and throwing dust into it."
• "The receptionist was rude to start with, the waiting area really needs to be improved."