Bangladesh High Commission, London Reviews Summary

Customer Service

Pros:

• "I had an awesome service this morning (literally 5 minutes ago)."
• "Excellent service by Sumon Bhai with my family’s visa application and submission."
• "The service I received was very efficient!"
• "The officers were very professional and helpful."
• "The service was excellent. People at the counter didn't even take a lunch break!"
• "Very happy to the service of md kamruzzaman for poa, I m very glad that I got today service and I m very satisfied all of his hard work."
• "Great service and very efficient."

Cons:

• "Absolutely disgusting. It’s not all the staff it’s one specific staff. He’s older with a beard, wears glasses and a Islamic cap."
• "Worst experience ever The people working on helpline they don’t have any idea about anything."
• "No slots to book an NVR appointments a month in advance. Won’t allow urgent appointments either. Won’t pick up phone calls. So pretty useless."
• "He doesn’t know proper English and his English is like “yes-know-very good” types and he is talking like fighting- screaming or shouting."
• "It is disheartening to observe a significant lack of professionalism from them."
• "I cannot give more than 1 star for this place because as many times as I've been, it's been very unprofessional."
• "Worst place, worst customer service."

Facilities

Pros:

• "The passport renewal service office is at the basement level. There is a photo booth for passport size photo print and xerox photocopy machine as well."
• "I also liked the fact that the toilets were very clean."
• "The office was clean and well-maintained."
• "There is a pleasant waiting room, where the passports are returned, complete with visa."
• "The passport collection section is number 27 which is a nice and modern office area."

Cons:

• "There is no disability access as they are doing passport operations in the basement of the building."
• "Waiting room should be bigger to accommodate the visitors."
• "Staff were helpful but the set up is poor, its situated in a underground small confined dingy basement location, only one or two chairs available, so people are sitting on the stairs, looks like a prison with all the grills on the window, no sense of professionalism."
• "It's not even 1 star, we are treated like cows going down to the basement, steep stairs you can easily fall."

Staff and Service Quality

Pros:

• "One of the Brother call Lukman who work in high commission, London in London since 2017 He is such a gentleman."
• "I was seen by a calm kind considerate civil servant Mr Foyes Rana, who under constant pressure never wavered in his resolve even though he was continually being badgered by people."
• "I received excellent service from Mr. Faruk Ali. He was very quick in handing over the passport in short time avoiding long waiting time."
• "The way Mr. Aziz bhai guided me and served me was one of the excellent service I have ever experienced here."
• "Service improved a lot, the staff is friendly and professional, they deserve respect for their hard work."
• "The staff at BHC from the security staff, front desk and application desk were very friendly and helpful."
• "I have had the absolute best service from everyone at this embassy."

Cons:

• "All liars, rude and unprofessional people are working here."
• "Very disappointing, nobody pickup the phones."
• "Went in person and met by very rude staff who disrespect customers and talk down to them."
• "Officers think they are the boss and keeps behaving as they want."
• "Staff need to be retrained and there is communication issues as staff don’t know an ounce of English very hard to communicate with these incompetent employees."
• "Most of all the workers treat you exactly how you are treated in Bangladesh, they have no customer service skills at all."
• "Sheer level of incompetence is baffling."