Embassy of Sweden, London, United Kingdom Reviews Summary

Service Efficiency

Pros:

• "Absolutely amazing service, my passport appointment was for 11.00am this morning but by 10.45am I have already managed to get my passport application done."
• "The best Embassy ever. The staff are very professional and polite."
• "Excellent staff, respectful, kind and extremely helpful."
• "After that everything went smoothly with no problems."
• "Incredible Embassy with helpful, respectful and well trained staff. I was greeted with a smile and within 20 minutes was presented with a multiple entry visa."
• "Very good staff, quick service, I applied for passport for my self and my daughter in less than 10 minutes."
• "Great service and if booked with prior notice they tend to get the photos and stuff taken care of pretty quickly."

Cons:

• "Absolutely shocking! I went to renew my passport today and was told I had not booked an appointment."
• "Terrible service. The information on the website is not up to date."
• "Traveled far with appointment booked for months, super slow, waited over 1 hr."
• "Been on hold for 30min to deal with passport issues only for them to hang up on me."
• "Complete and utter incompetence."
• "Closed for 2hrs during the days so to do anything here you have to take the day off."
• "Wasted a whole 2 hour journey with false information on the website regarding passport collection times."

Staff Attitude

Pros:

• "The security man at the door was very professional, efficient and polite."
• "The young staff member who helped me with my passport application was very helpful and knowledgeable."
• "Had appointments on 9/12/21 to renew my Swedish passport, the staff all were so helpful."
• "The receptionist was a nice lady who guided us through the procedure."
• "The lady that dealt with my passport was very pleasant and polite."
• "They were really helpful and polite. They answered all the questions and clearly explained what I need to do."
• "Anna Kelly was really nice and very helpful."

Cons:

• "The receptionists tend to be very rude, if you try to speak Swedish with an accent."
• "A VERY RUDE woman stood at door telling ppl what to do not even one care about some ppl travelled from up north."
• "They seemed very rude and ignorant."
• "If you want to see the rudest staff in the world, just check the Embassy of Sweden in London!"
• "The older woman who was processing pass applications was very very aggressive, rude and demeaning."
• "The people working here are stroppy and unhelpful, booking an appointment is a nightmare."
• "Very rude and unhelpful lady was at the reception on 17-05-2019."

Booking System

Pros:

• "Sure it was hard to get an appointment but I was looking for my 5 kids and wanted the same day and managed to get it after 4 months."
• "They release appointments on 1st of every month at 12 noon. The system then crashes due to the amount of people looking for appointments and then you’re unable to book."
• "After a few months I managed to get an appointment end of November when I arrived everything was pretty straight forward I had all my paperwork I needed and literally it took 15 min to get sorted."
• "Fantastic service this morning, was requested to visit the Swedish Embassy & Migration Agency for biometrics and a passport check."

Cons:

• "The worst Embassy I have been in touch with! Their booking system is broken and therefore useless to use."
• "Worst embassy ever. Their appointment booking system is such a joke."
• "I’ve been trying to renew my passport since October 2020, when I call to ask for help all they say is we don’t deal with bookings you have to figure it out yourself."
• "Worst embassy in the world. It’s been over a year and they still can’t sort out their passport appointment issues."
• "I have been trying for months to get an appointment to renew our passports but it seems to be an impossible task as the embassy's website does not allow you to book any slots whatsoever."
• "They want you to pay £230 to renew your passport?"
• "It’s next to impossible to get an appointment."