Address: 87-91 High St, King's Heath, Birmingham B14 7BH, United Kingdom
Phone: +441214435900
Rating: 4.6
based on 106 reviews.
Customer Service
Pros:
"The staff at Heritage are absolutely fantastic, they helped us with all of our queries and offered support and guidance above and beyond the call of duty."
"Every individual we encountered at Heritage exhibited exceptional competence, demonstrating patience and a genuine dedication to their work."
"The team at Heritage were extremely helpful and patient."
"Charlotte and everyone at Heritage were fantastic - they kept us in the loop always, really put us first and took so much time to understand our needs."
"Heritage has been such a huge help with not just myself but other members of my family when they have needed information."
"The whole team is fantastic, starting with Sandy and Paul who are hugely supportive and try their utmost to accommodate your requirements."
"Everyone in the office was patient, prompt and clear when it came down to the anxieties of offering and getting to the completion stage."
Cons:
"The agent was extremely rude and unhelpful throughout, we felt as though getting us access to our new house would be part of their responsibility but at a very minimum understanding our frustration and helping find a locksmith etc."
"Well get more staff then!"
"The rent department and sales both are very unprofessional and rude, had very bad experience with response from the maintenance team."
"Unfortunately we had a rather poor experience when buying a house with Heritage. Throughout the sale they were very helpful but on the day of completion we were given keys which weren't able to open the front door."
"I would seriously recommend using someone else to avoid being treated as we were on moving day."
"It was a real shame because up until that point they were helpful but I would seriously recommend using someone else to avoid being treated as we were on moving day."
"Secondly, my daughter had a similar encounter of your snooty attitude during the same period or a month later when she phoned to be put on a contact list for houses on the 150k mark in and around Kings Heath to which the advisor laughed and said 'you're looking at a flat with that budget' and did not put her on any list."
Efficiency and Professionalism
Pros:
"We had a great experience with Heritage from start to finish. They were helpful and professional throughout each stage of our house sale and were easy to communicate with."
"Our most recent house move was done exceptionally quickly with the house going from not being on the market, to completing, in just 10 weeks."
"Incredible service from Jessica, the knowledge and preparation for our first meeting today was frankly mind blowing!"
"Rachel then took over the process of the sale. She dealt with all queries quickly and kept us informed at every step."
"Vanessa Pegg and her team at Heritage acted as our Estate agents for the sale of our house. From beginning to end, the team were attentive to every detail."
"The whole experience was handled swiftly, with care, and a real personal touch - they really made the process as quick and efficient as possible."
"They provided a competitive and strongly evidence based valuation and had a clear strategy to sell my house."
Cons:
"As a multi property landlord I wasn’t very impressed with this company as firstly they took 3 days to respond to my email which wasn’t a good start telling me they were too busy."
"Not impressed with Heritage’s policy on putting offer for the property."
"They put the house in the market on the lower price to attract the customers and then take it to the highest price like auction house."
"Property we viewed to rent was substandard - we were given feedback by a Heritage member of staff which essentially told us we were wrong and everyone else loves the property."
"I've now tried to view a property 3 times; they were unable to take me around the property after 5.30 pm, then couldn't accommodate earlier, and now, having finally arranged a viewing have cancelled it."
"We did eventually get in by removing most of the lock ourselves but the agent was extremely rude and unhelpful throughout."
"High administration and processing fee as with most letting agents."
Communication and Support
Pros:
"I thought that staff were very professional and honest from the outset."
"They were also very accommodating with accessibility and great when we called about things we'd forgotten and were stressed about!"
"Heritage has made our hunt for a new home incredibly easy! Jessica has been responsive, professional, and helpful every step of the way."
"The communication throughout the process was brilliant and as first time buyers we felt at ease given the team's level of support for us."
"I received good information about the local services and referrals if I needed them."
"Communicated well, were polite, honest and realistic with the selling price."
"Questions and queries were answered quickly and they made us feel looked after the whole time."
Cons:
"Really wouldn't have cost them anything."
"The whole team is lovely and always ready to answer any question you may have."
"Really nice estate agency with good local knowledge of the area."
"Every member of the team has been responsive, professional, efficient and friendly."
"All the team where very friendly and professional."
"Rachel was lovely and despite hounding her with emails, she was always helpful, proactive and still genuinely pleased for us when we completed."
"Rachel was excellent at keeping us informed by phone or email & she was always available to us when we needed any advice or updates."