Dixons Sales and Letting Agents Yardley Reviews Summary

Professionalism and Communication

Pros:

• "Yeah I am so happy with Dixons property especially their professionalism."
• "The team at Dixons Yardley were efficient, helpful and accommodating... Communication was excellent throughout and Amber was very quick to send and reply to emails."
• "Great communication throughout all stages of the process, nothing ever felt too much to ask!"
• "Amber was especially very helpful and professional with her daily updates and progress reports."
• "Amber's proactive communication style, which made the entire experience stress-free and enjoyable."
• "Amber, the letting agent. Throughout the process, her communication was exemplary, keeping us informed every step of the way."
• "Amber's exceptional communication skills truly set her apart."

Cons:

• "Following moving in their communication with us hasn't been great, days to respond to emails with questions ignored."
• "Overall, they seem more concerned with getting a good review than providing a good service which was very disappointing."
• "Communication wasn't great, we were told the property we were renting was a council tax band A when it wasn't."
• "One issue I had took them almost a month addressing, despite my constant phone calls and emails."
• "They dismissed my complaints so quickly at the start of my tenancy, and did not solve it at all."
• "The only improvement I could suggest is a little more attention to answering tele messages on the office telephone line."
• "I was being passed on to so many agents with my issues, I was getting extremely tired with repeating my situation."

Staff and Service Quality

Pros:

• "I have recently used the Yardley letting branch for letting a property and found all the members of staff unbelievably helpful and knowledgeable."
• "Koren really took ownership of finding the right place for me."
• "I highly recommend this Letting agency for anyone looking for a home and especially my friend Amber."
• "I whole-heartedly recommend Faye and the team at Dixons."
• "Absolutely amazing experience working with AMBER!"
• "Amber Bennett was beyond helpful when it came to letting a property, she was attentive and was very easy to get hold of."
• "Amber had been a great help to us in proceeding and delivering due diligence in a timely manner to ensure we move in with ease."

Cons:

• "Please Landloads be aware."
• "Lettings team has been very poor in my experience, and will be the last time I deal with them."
• "Overall, they seem more concerned with getting a good review than providing a good service which was very disappointing."
• "They seem more concerned with getting a good review than providing a good service which was very disappointing."
• "I had a terrible experience with them, Sophie hodgson told me that i have to give them a five star review mentioning her name and that is only when my application will be forwarded to the landlord."
• "Was not happy with the overall experience and will not be using again being there customer felt I was treated with no respect, Zoe needs to learn some manners how to deal with her customers who pay her wages."
• "Didn't expect this from Dixons as Dixons is a such a big and well-known company. As we had so much issue with Dixons and can’t trust Dixons so now we have given to our house to different estates agent."

Property and Process

Pros:

• "Great Viewing today at an amazing property with Sophie Hodgson. Dixon estate agent Sophie was very knowledgeable about the area, property and was able to answer any questions I had."
• "Sophie showed me a flat. I liked her professionalism and the attention to detail that she had."
• "It had a modern touch to it and felt so homely and it is perfect for couples!"
• "Knowing that I had a million questions, about how to go about renting, the process, payment, moving in, all of this was made transparent, easy, straight-forward and clear to me."
• "Sophie assisted us to make sure we were able to deposit and proceed with all the renting procedures to secure the apartment."
• "Sophie from the Yardley branch was very professional. She had the required documents ready for you to take home and sign. The property on Wilson Croft was lovely and really well kept."
• "Sophie Hodgson provided exceptional assistance during the property viewing, and her follow-up was both thorough and efficient."

Cons:

• "I was told upon renting this house that all maintenance and deep cleaning needed will be done before handing the keys over but I must say on arrival I was more than disappointed as nothing was done in this apartment."
• "Generally very good service. However, I wanted to view 2 vacant apartments in a block but was told that the current tenant would not allow viewings for one of them... On taking possession, the apartment was NOT identical (smaller). Not impressed."
• "But when we started going through the process with the insurance company they said they can't pay for our legal cost as both of the tenants reference was declined so was the guarantors, we was quite shocked to found out that the reference was declined as we was not told by Ryan before we signed the contract."
• "The only thing he said that one of the tenants didn't pay a car ticket fine where he had to go court. Ryan said that's no big deal and it’s normal so we believed him."
• "I rented a property in acocks green last year, and at the beginning of my tenancy, I found vast amounts of webs, dust etc around the property."
• "All this could have avoided if the company checked the references properly."
• "I had a an issue with my tap. I made a report, the following day it was checked. Few days after it was fixed by the contractor."