"The service we have received from Shante has been absolutely fantastic, she has liaised with us every step of the way to keep us up to date with correspondence between herself, the buyer and his solicitors."
"Robin my estate agent was very professional throughout and answered all my queries very promptly on the phone or by email."
"The staff we dealt with when finding and renting our first flat were all very helpful, very knowledgeable."
"Her attention to details, great communication skills, prompt responses, and willingness to help made our experience even better than we expected."
"The staff at Kings Norton are clearly experienced in dealing with clients and, as an ingoing tenant, I found them to be very supportive, full of good advice."
"I could email or call and would receive a reply under an hour every single time."
"Everybody I dealt with was friendly, professional and incredibly helpful."
Cons:
"I have had several concerns about their data handling and management. All of which have been ignored or swept under the table."
"I genuinely feel laws have been broken by leaving certain, very dangerous repairs for as long as they have been."
"House was poor condition not as it was shown us on video."
"The worse agency experience ever. From beginning very careless."
"Aimee our house agent also very hard to catch up, never available either on annual leave 500 times a year or other things."
"Leaders regularly leave the booking of the until they are late and then get quite demanding about the time frame of the appointment even though the lateness of the appointment is far from being my fault."
"It once took 8 days for them to get a letter into the post from the date of printing."
Professionalism
Pros:
"Claire is amazing. She has gone above her job role selling our house."
"Efficient, smooth running and professional service."
"The whole sales team is amazing."
"Very efficient and excellent, Mahema who I deal with on a regular basis, is very professional and helpful."
"They're professional and friendly and honest."
"The service is always professional, accommodating, and friendly."
"Leaders are really professional Claire and the team are wonderful from start to finish."
Cons:
"Then there is Sue, I never actually met her but we had a great understanding from the off that was to push and push until we got it over the line, because the solicitors on the other side were awful, so unprofessional."
"DO NOT CHOOSE THIS ESTATE AGENT. I have had so many problems with them."
"Awful awful awful service, I can't believe they have such high reviews."
"Shocking service from start to finish. Have to chase them for everything and sort it all yourself."
"Thoroughly disappointed with the level of 'professionalism' encountered with my time as a tenant."
"Given the lack of understanding of the time frames of moving house I would highly recommend that if you wish to purchase or sell a house that you find a different estate agents."
"Reading through these reviews it’s clear that this issue is common for this terrible, unprofessional and useless letting agents."
Support and Advice
Pros:
"The whole team from Mark Kelsall and Lisa Sargeant in the Kings Norton office to Richard Spiers (Mortages) were always available for any queries and to help keep the sale on track."
"Claire Ayres provided prompt and helpful advice whilst negotiating with my new tenant on my behalf."
"I would 100% recommend this branch, I will be telling my friends and family how great they have made the process."
"Excellent services from Sue and Claire at Leaders throughout the incredible quick completion to our purchase."
"A massive thank you to Claire who recommended a viewing of the property I then went on to purchase."
"Fantastic service from Leaders. The representative of Leaders Libbi Bowes, sought to ensure speedy service to myself."
"Great service from Leaders in King's Norton. Mark and Claire have both been brilliant throughout the sale of my house, answering all questions clearly."
Cons:
"For the second time within two years, we are forced to raise a dispute as tenants."
"They gave us keys to rented home without showing us around."
"Now as I'm writing this review I've been waiting for one of their repair men to arrive, he was due at 10 am, this person has not arrived."
"My repairs have been reported since I move in May 2018, I've had 3 people come to assess what needs repairing and no one has ever actually come to repair any of it."
"There is just no good reason to trust any agent at this point. Stay vigilant at check in and take your own pictures always."
"I should not have to inform the branch manager of this fact. It is their job to manage the branch, not mine."
"Applied for a role with Kings Norton Leaders. My experience perfectly matched the role but due to my age I was instantly declined by the hiring manager."