LV PROPERTY Estate & Letting Agents Birmingham Reviews Summary

Customer Service

Pros:

• "Staff are lovely and easy to talk to."
• "Aimee communicated brilliantly, was always polite and friendly, and pushed hard to get the job done."
• "The team - Jas, Sophie and Aimee - were attentive, honest, open, available and in excellent contact throughout."
• "Thank you Karan and Stacey for all your help. You both keep me updated actively throughout."
• "Calls and emails were always returned promptly and Rav worked tirelessly to push our sale through – and always with a cheerful smile."
• "They were always available to answer any questions or concerns I had. Their communication skills are excellent, and they were always responsive and prompt."
• "Communications with them are excellent, fast and friendly, always getting a response within a very short time."

Cons:

• "Unprofessional. Despite having agreed a purchase, while arranging paperwork and transfers LV responses went quiet."
• "Pls don't waste your time and money with this company."
• "They praise themselves on always showing mutual respect but calling a solicitor a 'moron', whether or not it is the case, is certainly not professional."
• "Dissapointed with their customer service and bad attitude. Please be careful when dealing with this company."
• "Unfortunately I have encountered an incredibly poor and unprofessional service with LV property."
• "Farleigh has been extremely unhelpful and poor at communicating."
• "Sophie was very unprofessional and rude, I was told continuously that I would receive a call back but my promise self was not fulfilled."

Professionalism

Pros:

• "Found them all to be highly professional and knowledgable of the local area."
• "I recently worked with Ajay to find my dream home, and I couldn't be happier with the experience. Ajay was incredibly professional, knowledgeable, and patient throughout the entire process."
• "From the initial consultation to the final sale, Andrew Ball was professional, knowledgeable, and attentive to my needs."
• "If you are looking for estate agents who are dedicated, hardworking, and highly skilled, look no further than Andrew and Ajay."
• "Harry Stewart is hands down the best estate agent I have dealt with."
• "Jesse Sidhu is honest and puts tenants at ease in their search."
• "Jesse Sidhu is a crisp, prompt and professional Lettings agent."

Cons:

• "Had a very bad experience with last agents(Belvoir Birmingham)."
• "Avoid at all cost. Mr Singh convinced me that my flat would not sell for more than a certain price and it ended up being sold for an extra £5.000, which the agent pocketed as part of their 'performance fee'."
• "Another, more senior colleague tried to bully me into committing mortgage fraud."
• "They lie about not being in office to avoid phone calls from people and edit their pictures of houses."
• "Most unprofessional estate agent, I would avoid at all costs!"
• "Pretending to be off sick but call back on a different number and they are magically back in work 10 mins later when chasing queries!"
• "Nothing has been dealt with or resolved! they will literally write anything in their reviews to sound good."

Efficiency

Pros:

• "They have been exceptional over the years with never allowing any void periods on either of my properties and always having tenants ready to move in."
• "The sale was agreed with 10 days which we were very impressed with this."
• "LV Property were amazing. The sale of our mixed use building was quite complex, and Jas understood our needs completely, including the VAT issues."
• "George and Lee rent out my property within a week!"
• "Jas gave us a guaranteed price, at the upper limit of our expectations, which he not only achieved but did so within a week of marketing it!"
• "Recently sold a property with LV. They were a fantastic help at what seems like a challenging time in the property market! Particular thanks to Jas for keeping us up to date."
• "LV was very swift at selling my property and I’m very happy with the outcome because we got the best market price."

Cons:

• "I put a review on and was requested to take it off and promised that they will sort it in few days."
• "When I got the keys the house was not ready to move in. I was promised the house will be ready in 2 days."
• "After 6 MONTHS of been there they did not replace a single light!"
• "It was so obvious they had not paid anyone to clean or even hoover up, the cupboards where horrid and the draws had hairs in, the washing machine was mouldy and did not work I had to change the fuse myself."
• "Advertising properties with the wrong leasehold details and refusing to give the commitment fee back when unable to buy with a mortgage!"
• "They posted information with the wrong pictures online!? It’s just remarkable that a company like this can be so disorganised and unsure of how to actually run a letting agency."
• "The property was not cleaned properly or redecorated to a suitable standard despite charging ridiculous membership and administration fees."