Dixons Sales and Letting Agents Erdington Reviews Summary

Customer Service

Pros:

• "Alison, Louise and Sarah helped every step of the way, with good clear and frequent communication."
• "Everything ran really smoothly from initial conversation, going on the market to sale."
• "They contact you back as soon as and make sure to call again if you miss the call."
• "Communication was amazing and cannot fault them."
• "The whole team were professional the whole way through, proactive and great at keep us updated."
• "Communication was excellent, with the team always responding promptly to my phone calls and emails and ensuring it was a smooth process from start to finish."
• "Regular communication, always on the end of the phone, pro active in organising and pushing the chain, Thanks for all your help!"

Cons:

• "No answer so I left a voicemail."
• "I tried to contact the office, to confirm the go ahead, no answer."
• "Not sure how you got this I have taken my business elsewhere."
• "I have taken my business elsewhere."
• "Absolute time wasters."
• "What poor customer service."
• "They would give empty promises, fob me off, not answer any enquires or the phones ring out, with no one manning the lines."

Professionalism

Pros:

• "Such an amazing journey Amy and Nadia took me on."
• "Bought my first property through Dixons Erdington branch."
• "As first time buyers having it all in house took the stress away."
• "Fantastic experience from the mortgage advisor who was very helpful, patient and found us an excellent deal."
• "Excellent service from Danielle at Countrywide, this is now our third mortgage working with Danielle."
• "The whole team Sarah, Lucy, Alison, Charlotte and Denise were fantastic, professional and offered us advice that benefitted us for the future."
• "The whole team were kind and proactive to ensure the process was quick and smooth."

Cons:

• "Unfriendly, condescending, critical financial adviser booked a meeting for the wrong day."
• "I politely asked to speak to the manager of the branch and she would simply decline transferring me to manager."
• "Spoke to Charlotte and asked her nicely to arrange access to rented property. She was so rude and unassertive on the phone it made me sick to the stomach."
• "Cancelled on me twice, It would be good to see record, of how many people made an enquiry, date and time."
• "They could all learn a lot from Paul Carr Estate Agents!"
• "Horrible customer service and horrible property management."
• "Absolutely disgusted with this branch."

Efficiency

Pros:

• "With their efficiency, kindness and dedicated support for tenants, I would highly recommend to rent with them and their landlords."
• "She found the best deals on the market and even switched lenders when she found a better deal."
• "Hassan and Adam from Lettings in the Erdington office were fab from the get go!"
• "Nadia and Lucienne have been particularly helpful and properties were let quite fast."
• "Extremely professional, helpful, fast response time and efficient communication."
• "Adam Denton was quick at responding to emails and provided excellent customer service."
• "I felt totally valued as a customer."

Cons:

• "Is subletting to immigrants a thing now while still holding viewings for the same property."
• "They're OK to take their 10% or 5% property management fee yet they won't help to look after your property or retrieve the rent."
• "I just got a phone call today informing that the viewing has been cancelled as they have already accepted the offer!?!?"
• "This is the reality of Dixons, so be very wary of what you are contributing towards when renting or buying from these people. Disgusting behaviour."
• "My experience with this company was unpleasant because, after paying a sum to do the moves, we found that the dixons gave the house to another client and did not even call to announce."
• "I have tried ringing on and off for 3 days now and all I get is a recorded message to leave details."
• "It took ages for her to get through and she started to panic and didn’t eat or sleep whilst trying to find out if we had somewhere to go."