The Broadway Hotel Reviews Summary

Staff and Service

Pros:

• "The staff are so welcoming, the breakfast will sort you out all day, it's fantastic."
• "Staff are friendly and approachable."
• "The staff cannot do enough to make your visit memorable."
• "The staff were so friendly and nice fussed our dog brought him water and a treat."
• "All the staff members were attentive and helpful and deserving of high praise."
• "Staff were exceptionally friendly and welcoming."
• "The gentleman allocating tables and taking temperatures was fantastic and an asset to any business."

Cons:

• "I'm afraid if you want courteous staff this isn't for you."
• "Bar staff Darren extremely rude with very bad attitude."
• "Went there for the restaurant and I found one of the rudest employees I’ve met."
• "The waiter came and asked if we were ready to order, when we said no thank you, we are not eating, he rudely snatched the menu from the table and walked away!!"
• "An INCREDIBLY rude bar manager comes over - tells us we have to leave."
• "We persevered and again requested a menu, to be asked if we would ‘definitely be eating!’??"
• "There's an attitude problem with some of the staff here."

Food Quality

Pros:

• "Food each time was superb!"
• "Food and drinks excellent as always."
• "Delicious food and good service made it a special weekend."
• "The food for adults was lovely."
• "The food was first class - a really good selection at breakfast which was all good quality, well cooked, equally well presented and very tasty."
• "Had tasty spinach and chickpea burger and the crispy chicken burger."
• "The food looked great."

Cons:

• "Opted for the salmon and chicken burger which were okay but expected better."
• "The food was average...I expected better for the price."
• "Bland Mac & cheese, had better ready meals and certainly not £15.50 worth, dry tasteless burger, cold cheap fries."
• "Disappointing, over priced fancy named food."
• "The chicken was dry/overcooked, but tasted nice."
• "A tourist trap with overpriced very poor food. Avoid at all costs.."
• "Overpriced and bland ploughman's lunch."

Value for Money

Pros:

• "We thought the price for 3 nights in peak season was quite cheap for what you get."
• "Simple menu but excellent food and well priced wine."
• "The food was great, good value for the money."
• "Lovely old hotel in the heart of Broadway, well priced spotless room £145 for Sunday night with top notch breakfast!"
• "Had evening bar meal in the sitting room. Reasonably priced and varied bar menu."
• "Went for lunch. Was a bit busy, so the staff warned me that it would take 40 minutes for the food to arrive. Cheaper than the other restaurants around Broadway also."
• "Food was tasty (perhaps a tad pricey)."

Cons:

• "Asked if we'd like water and charged 5 pounds for the privilege!!!"
• "We will not return here! Ordering a full afternoon tea for two on the terras means a fiver extra for bringing it in, and asking for a bit of extra tea will be charged at full price."
• "Now the price is half again as much in cost and not the same quantity as before."
• "Good service. But sadly the whole thing was a rip off ...."
• "Brasserie food good but expensive, bar food cheaper but not as good."
• "Annoyed at paying £7 for a pint of Guinness!!!"
• "It seemed quite expensive for just a drink but I think that this is standard for the area."

Ambiance and Location

Pros:

• "Lovely cosy hotel with a real fire in the bar area."
• "The village of Broadway is in my opinion outstanding."
• "Nice and cosy with the fire on."
• "It's cosy, relaxing, dog friendly and the staff are very welcoming."
• "Such a beautiful hotel."
• "The Broadway Hotel manages to give a relaxed and cosy atmosphere, whilst catering for a large number of customers."
• "Great hotel in Broadway which is a wonderfully picturesque village along the Cotswolds Way."

Cons:

• "Parking in Broadway can be a challenge if you have limited mobility but worth a visit."
• "As parking is for residents only it would be sensible to arrive in good time or plan to spend time in Broadway."
• "We are so disgusted we will never visit the Broadway Hotel again and neither will any friends or family."
• "When we arrived we were told the room we had booked was not a dog friendly room therefore could not stay."
• "Arkward and uncomfortable bar area no atmosphere so I didn't stay long."
• "Not suitable for the elderly or infirm as floors are carpeted with steps difficult to see at times."
• "Public parking nearby, with toilets."