Hellaby Hall Hotel Reviews Summary

Room Quality

Pros:

• "The room we stayed in on the ground floor was a family room and was spacious, with two double beds, a small table and two chairs."
• "The room was large and very nice."
• "Rooms are lovely, ours was huge, comfy beds."
• "The room was spacious for a good price and very clean."
• "Hotel room and bathroom was a great size, tidy however bathroom was dirty mainly the bath."
• "Average dated room although very good size and very comfy bed."
• "The room was ok nothing special."

Cons:

• "Abysmal service. Booked a double room and was given a twin."
• "A third room we were offered also turned out to be a twin, but we had missed our dinner reservation by this point and were fed up arguing about it."
• "General carpark is a few hundred yards from hotel entrance, hotel itself has character but needs refurbishment, looking tired."
• "The room had a very low ceiling and was quite basic."
• "Rooms could do with updating, was a little tired in areas, there were holes in the bed linen."
• "The rooms are a little tired."
• "Definitely nowhere near a 4* hotel, room basic, no character."

Staff and Service

Pros:

• "Staff friendly and helpful."
• "Each member of staff would check that we are ok, if we are enjoying our stay and were able to help with any need."
• "Staff were totally delightful and very professional. Very helpful."
• "The hotel staff were amazing friendly kind nothing was too much trouble."
• "Every member of staff I dealt with was friendly, warm and helpful."
• "The staff were so helpful throughout the full day."
• "The staff are all friendly and really helpful."

Cons:

• "The staff at the desk had to be rung in and was a bit stroppy."
• "The hotel likes to accuse apprentices that stay there of bringing full crates of peroni into their room when it isn’t them."
• "The staff are very cold."
• "The staff were not friendly. Our table was booked for 6PM, our starters were served at 7:30."
• "The staff already treat you with less respect then a normal customer."
• "The treatment of the lovely host and mum to be was not in the least bit pleasant."
• "During the wedding breakfast staff were uncoordinated and guests were given the wrong dishes regularly."

Food Quality

Pros:

• "We had dinner and the food was very good and presented well."
• "We had a 3 course meal at the Carnely restaurant- wow!! Amazing!! Really good portions."
• "All the meals very perfectly cooked and the stuff was very welcoming."
• "Dinner is nice the best sausage and mash I ever had in my life."
• "The food was excellent offering some nice twists on classic dishes."
• "The food was absolutely beautiful and a fantastic price."
• "The 3 course meal was absolutely delicious on both occasions."

Cons:

• "The chicken was dry and pork was not tender."
• "The breakfast buffet was so poor and I overheard the staff saying the coffee I just order was like sludge."
• "Also we had the meal deal for one day, but the choice of food was poor for some of us."
• "The food was disgusting the fish and chips where hit and miss."
• "Food was really bad. forgot the starter so we had it after main course."
• "Fish and chips very disappointing, fish was grey colour!"
• "The lasting impression was the terrible 3 course 'meal'. I really don't know how they dare serve such rubbish."

Leisure Facilities

Pros:

• "Leisure facilities were fabulous and not crowded."
• "The leisure facilities are great, I'll write a review for the attached leisure club Bodyscene, but the 20m pool, jacuzzi, steam bath and sauna are great."
• "Great leisure facilities and very relax spa and treatments."
• "The spa was so calming and a fantastic experience."
• "The leisure facilities are good and included in the price and the grounds are good."
• "The gym and sauna are great options and are well maintained."
• "Actual pool/sauna/steam room area was clean and fantastic."

Cons:

• "The pool and jacuzzi however were very cold, too cold to enjoy."
• "The Jacuzzi was freezing, pool only slightly warmer."
• "The jacuzzi is actually a plunge pool (so it is only as warm as the swimming pool, so considerably cooler than expected)."
• "The pool was freezing."
• "The spa was really dirty. The lockers did not lock and some of the doors are falling off."
• "Leisure centre was dirty, had a swim and there was too much chlorine in the pool."
• "The pool and steam room had missing tiles and smelled really bad."

Value for Money

Pros:

• "This is my new favourite place to stay."
• "Brilliant stay over, we could have travelled miles but live local so it was really convenient. Must do again. Value for money, evening meal and breakfast which was excellent with all dietary needs all forfilled."
• "Value for money: > 85% (£144 including breakfast for 1 weekend night, via booking.com)"
• "For just 100£ for both of us we enjoyed relaxing leisure facilities."
• "We had one night's stay - the summer special - which included use of the leisure facilities, two-course evening meal, bed and breakfast all for £99. Incredible value for money!"
• "Prices were really reasonable as well."
• "My wife & I have joined the gym which is very well kitted out with all modern machines & plenty of weights you can also use the pool, sauna, steam room & jacuzzi it's also very well priced at £69 joint membership per month."