Old Mill Pub & Dining Reviews Summary

Food Quality

Pros:

• "Food was superb, dinner and breakfast."
• "The food was spot on!! Best steak and starters we have ever had at a restaurant!!"
• "All the food was freshly cooked to order and very enjoyable."
• "The food was great quality and a good amount."
• "Food was delicious 10/10."
• "The food for both dinner and breakfast was amazing."
• "The food was plentiful and beautifully cooked."

Cons:

• "The food was ok but just felt average."
• "The £13 vegan burger got chewy aubergine, one medium sized mushroom (smaller than the bun itself) and a few leaves of lettuce."
• "Food was fine but expensive for what it was."
• "The potatoes were slightly too large and not as crispy as they could be."
• "Duck with much fat and gristle and a veggie burger that was a sorry excuse."
• "Sadly the food let it down, 2 tasteless fish pies."
• "The food came out incredibly quickly which suggested to us it was just reheated and the fries were so dry, really disappointing for the expensive price."

Service

Pros:

• "The Manager, Richard, could not have been more accommodating."
• "The staff and service were superb and incredibly helpful and friendly."
• "The staff were excellent and provided good service."
• "Staff were well trained and attentive."
• "The staff were just amazing-they overheard our daughter ask us for some crayons and brought them over to her without us having to ask."
• "The staff were the difference between excellent and extraordinary."
• "The service provided by our server, Michaela, was nothing short of exceptional."

Cons:

• "Service was very slow. 2 drinks never came and ice creams on desserts came out melted."
• "Firstly none of the staff even commented or wished him happy birthday even though he was wearing a big 60 badge."
• "Ordering on the pad was really slow."
• "Service was ok but could be better."
• "The service charge is 12.5% and the staff are completely incompetent."
• "Unfortunately it was clearly under staffed which made for a chaotic atmosphere with long delays."
• "We had to keep getting up to get our own drinks and ask for cutlery and napkins yet were still presented with a bill to charge us £14 as a service fee."

Accommodation

Pros:

• "The room was exceptionally clean and had everything you needed."
• "Had a room with a balcony overlooking the garden."
• "The room was comfortable and well appointed, the bed was perfect for a good night sleep and the soft pillows much appreciated."
• "Our rooms, though 'bijoux', were clean, comfortable and pretty."
• "The room we stayed in was clean, comfortable and had everything you need for a night away."
• "The rooms were large, well appointed, clean and very comfortable."
• "The room was beautiful and immaculate! I am very critical and I do have high standards and this met them all!"

Cons:

• "No view from the room we had (room 4)."
• "We stayed at the hotel for one night in July and found bed bugs crawling all over the room at 2:30am."
• "But a little too dog friendly for me."
• "I do not like my room to smell of dog."
• "Room lovely but very hot and fan too noisy so not great sleep. Had a family room which was very well laid out."
• "However, my wife and I were very disappointed that we had not picked up on the fact that all the rooms, and the whole restaurant, is dog friendly."
• "Room was well equipped but very warm although there was a Dyson fan."

Ambience and Setting

Pros:

• "The grounds were delightful. A gentle brook runs through its gardens."
• "Really beautiful setting but since the revamp it just doesn’t feel as special."
• "Beautiful garden with streams and jungle like plants."
• "The ambience was really cool."
• "It's in a beautiful setting with a river running by."
• "Beautiful place, tranquil, greenery and stream are nice."
• "The setting is stunning and has a large garden with plenty of choice of seating."

Cons:

• "The garden is ruined by excessive tents."
• "Table set up with cutlery in a tin can is not cute, it's cheap."
• "The gardens are now crammed with outdoor seating."
• "However I don’t like dogs sat on seats, dogs fed from the table, dog bowls on the table."
• "Our only criticism is the constant music being played all day and evening."
• "The ambiance is downmarket."
• "The shared fish platter was beautiful and everyone at the table dipped in."