Rossopomodoro Chelsea Reviews Summary

Service

Pros:

• "The Manager Michele is such a friendly, polite professional, kind and warm person."
• "Waitress was enthusiastic and tremendously efficient."
• "Mattia and Silvia served us and they were attentive, helpful and very charming."
• "Children friendly and great service!"
• "The staff were really friendly."
• "His friendly and super efficient service made our evening the 'perfect' one."
• "All the staff is kind, professional and friendly."

Cons:

• "Despite placing my order promptly, I was left waiting without any food being served."
• "our waiter was more preoccupied with, well, anything else."
• "Service wasn't anything stellar or worth noting."
• "I am absolutely appalled by the lack of respect and basic manners by the staff of Rossopomodoro."
• "I am deeply disappointed by the way the waiter confronted me."
• "The service was so slow."
• "Service was extremely, ridiculously slow."

Food Quality

Pros:

• "absolutely the best pizza and experience ever!!"
• "Top raw materials, plus a wood-burning oven, make for good, chewy, charred crusts."
• "Awesome gluten free pizza for my wife and wonderful gnocchi for me."
• "Food is fresh, generous and lovely."
• "The taste of the dough was the best I've ever had!"
• "Had a pizza with mushrooms and truffle here. Was absolutely heavenly."
• "Best pizza in town. Just wow."

Cons:

• "So overpriced for the quality!"
• "Something was really wrong with your pizza, it was thin, not risen properly and the taste of the dough was simply not good."
• "Honestly, the pizza I ordered was tasteless."
• "If you like melanzane parmigiana ... don’t bother ordering it here. The tomatoes is so incredibly bitter."
• "We tried their gluten free pizza. It was awful, painfully overpriced, and also half burnt."
• "Pizza arrived undercooked, inedible and cold."
• "the pizza arrived very cold no taste not even cut."

Price

Pros:

• "The food was amazing, staff attentive and the bill surprisingly affordable."
• "All at a very reasonable price."
• "The waiters were pleasant, the restaurant was comfortable, and the prices were reasonable."
• "Prices are very reasonable at Rossopomodoro as well given the great quality of the food."

Cons:

• "However, with even just a simple Coke selling at a whopping £4.50 you'll be best off having tap water with your pizza."
• "The portions were small and the place pretty expensive."
• "Overpriced pizza, overpriced Peroni."
• "A bit on the expensive when compared to other pizzas but definitely worth it!"
• "The food was pretty amazon however quite expensive- there are cheaper options in the area."
• "Especially disappointing given the high price per pizza."
• "It was awful, painfully overpriced, and also half burnt."

Ambiance

Pros:

• "The staff was relatively fast and the atmosphere was pleasant."
• "What a delightful atmosphere!"
• "The restaurant is very nice and clean."
• "The atmosphere is calm and relaxing with plenty of space between tables."
• "The atmosphere was pleasant and lively, despite this being in lockdown."
• "The place had a nice vibe and good food."
• "Lovely experience, for a second I forgot I was in London and not in Naples."

Cons:

• "The bathrooms were filthy and the stairs were covered in flour."
• "Incredibly loud music!"
• "Place is really cold, it would be really nice in the summer."
• "Limited street parking."

Customer Care

Pros:

• "I really tried my best to solve this issue with the restaurant, via the app, phone and email but it seems that they do not care about their loyal customers."
• "Five stars for their service - I’ve ordered delivery multiple times, it it comes within five to ten minutes!"
• "professional and friendly service."
• "The food really is exceptional."
• "The pizza is delicious and the service is always friendly and kind!"
• "Great service and amazing food!"
• "Good attentive staff."

Cons:

• "I would definitely not recommend this restaurant!"
• "I will never dine in any Rossopomodoro restaurants again after seeing what goes on behind closed doors."
• "They're more invested in the takeaway orders to be honest."
• "The waitress told us that it was not possible, but two sofa table were empty our whole dinner."
• "We told a very disengaged waitress that we were quite disappointed, and she just shrugged her shoulders."
• "the person I spoke too was obviously not much interested more than blaming Uber only."
• "Service is extremely bad as they took 15 minutes to even come around to taking our order."