Little Napoli Pizza Restaurant Shepherds Bush Reviews Summary

Food Quality

Pros:

• "By far the best authentic Napoli style pizzeria we know in west London."
• "The pizza was really good quality with top ingredients."
• "Truly the only pizza I get. Great taste, great value."
• "The gluten free option is the best gluten free pizza crust I have ever tasted in London!"
• "The tomato sauce is so fresh and doesn’t taste artificial."
• "Excellent food and Excellent service if you're preferring a dine-in."
• "Superb Neapolitan pizzas! Had to get a second pizza as the first one was so good."
• "Wonderful fresh food! Had a fantastic time here with delicious sourdough garlic bread and pizza!"

Cons:

• "The pizza is real rubbish, it's all burnt on the bottom and top, with a terrible presentation."
• "Had a pizza and it was absolutely delicious the dough is really nice, but their toilets are dirty and not great."
• "Nearly flat pizza (no high crust as in most Neapolitan pizzerias), well cooked, light dough. The experience was flawed by stale sausage."
• "Good ingredients on top of the pizza, but I did not get the sourdough taste in the dough, so I was not impressed."
• "Horrible horrible pizza. Just horrible. Not sure when the other reviews have been done but this seems a different place."
• "The pizza was very wet you definitely need a spoon to eat It and very undercooked."
• "The pizza base and balls was very Salty I could not eat it. The Pizza was also burnt on the base."
• "Shocking! Soggy pizza, the minute amount of topping slid off the wet mushy base."

Service and Staff

Pros:

• "Very fast friendly service who took the time to get to know us so we feel inclined to revisit sometime."
• "Great taste, great value, great service and quick!"
• "The staff are friendly, had a nice chat with the owner."
• "The owner always checking our table if everything it's ok. I highly recommend."
• "Yummy fresh pizza but more importantly very friendly staff who went out of their way to make our young kids feel welcome."
• "Extremely friendly, looked after from start to finish. Amazing fresh food and desert."
• "Alex the chef was very welcoming and friendly we had a lovely chat with him too."
• "The owner was sitting outside playing on his phone. After seeing my irritation he realised I was offering him some money and suddenly changed his tone and invited me in pleadingly."

Cons:

• "A completely inexperienced waitress arrived to place the glasses on another table and knocked them over."
• "Downside for dine in - their toilets are dirty and not great. I also think I saw a chef cutting cheese in the pantry."
• "I am someone who is disabled and from a minority background... I was made to feel discriminated against and will never return to an establishment that is bigoted."
• "The service was a bit slow, we had to ask twice for water, despite we were the only two people in."
• "Only marking down because service could maybe be slightly better. But they are such a small and cosy place, that I understand it's not possible to even fit another member of staff!"
• "The place was clean and cosy and the pizza chef was super nice. The service was a bit slow."
• "The service and decor is great but the food is not up to the standards, long wait! Really long wait and not much of apologies."
• "Service horrible, has no knowledge, slow, made a lot of mistake without apologize."