Ray Chapman Motors Volvo Huddersfield Reviews Summary

Customer Service

Pros:

• "Scott our sales man, was professional, knowledgeable and put us at ease during the whole purchase process."
• "Very attentive and personalized service from the team, particularly Will and Casey."
• "My car has recently been in for a big service and MOT was welcomed in by Lauryn and Shelley."
• "The service my wife and I received from Andy Allsopp was superb."
• "Thank you to Mr. Steven Smith and Mr. Justin Simpson for their professionalism, care, and informative support."
• "Had great service recently here, my car had a power pulse pipe issue and the dealership was very helpful."
• "Thank you to Clive Brook for all your help and assistance in helping choose our new cars."
• "The staff are a nice enough bunch but I've got a feeling someone has been lied to."

Cons:

• "Extremely bad customer service, from the parts department."
• "I question the quality of the used vehicles - Still unresolved."
• "Very disappointed by this independent Volvo dealership, they will take your money give you the car."
• "Booked my car in for a service last week and was told it would be collected and we would be given a courtesy car."
• "Its a shame to see this dealership lose its customer focus."
• "I’ve never actually used this branch but their marketing is borderline harassment."
• "Worst company I have ever dealt with. Claim they are a family-run business but lack any integrity at all."
• "EXTREMELY DISAPPOINTING. I will never be going here again to get my Volvo serviced."

Sales Experience

Pros:

• "Will Nicholson was a pleasure to deal with and very efficient at ensuring everything was arranged."
• "I bought an XC90T8 ultimate last month. Andy Allopp arranged the deal with his usual friendly manner and efficiency."
• "Just bought my first Volvo S90, the service I got from Justin Simpson was impeccable."
• "Purchased a V60 a couple of weeks ago and cannot fault the service we received from Andy Allsop."
• "The sales person, Casey Coey, was excellent."
• "Had a great experience at Volvo this weekend. Spoke with John who was extremely helpful."
• "The great service ever! Charlotte is very nice lady who will meet you with a smile."
• "Bought an Xc90. Car was fabulous and the overall experience was really nothing short of fantastic."

Cons:

• "The only small issue is that a problem with the TPMS that I reported after my test drive had not been attended to."
• "Visited Clive Brook Volvo today and unfortunately was very disappointed."
• "Short Review: This dealership is outright appalling. They do not care about the customer and really don't try to hide it."
• "A bit disappointing really. I phoned them to ask if they would check the front wheel bearings on my car."
• "I would like to add my disappointment at this Garage having booked my new SC60."
• "Absolute waste of time. I booked my car in for service, was told by representative that a courtesy car would be provided."
• "Very unhelpful. Have used them for last few years for servicing as nearest Volvo dealer. Never been very impressed with customer service."
• "Hopeless! So I go onto Google who tell me Clive Brook is my nearest Volvo dealership."