Address: Riverside House, Wheatley Hall Rd, Doncaster DN2 4NL, United Kingdom
Phone: +441302327108
Rating: 4.6
based on 221 reviews.
Customer Service
Pros:
"All the staff at Riverside Volvo in Doncaster are amazing especially Mandy as she was so helpful."
"Gail managed my appointment and was very helpful and polite, overjoyed with the outcome of my visit."
"James on the service desk has excellent customer service skills and made me feel like a valued customer."
"Tom provide fantastic service. He is a very warm, helpful and patient."
"Thank you Chris, I am really enjoying my new S90!"
"Richard even helped set up my phone, easier when someone else does it for you."
"Many thanks to Chris F for his support through the process from start to finish."
Cons:
"Customer Service of the receptionist over the phone is really poor."
"Customer parking is tight and limited."
"For this reason, Riverside Volvo Doncaster has unfortunately lost my trust, and I will be sticking to my local garage for all future servicing."
"Would not recommend for servicing. I had my Volvo serviced here two years in a row, and both times immediately after, the car developed issues."
"Unfortunately, they dropped the ball on the service side. Just been in to get the 1yr service... they hadn't fixed the seat at all, despite claiming to have looked at it."
"Took car in for 1 common fault. Car came back with 2 major faults after several weeks."
"One thing I wasn't overly pleased with was the interior of the vehicle hadn't been valeted."
Staff and Sales Experience
Pros:
"Really happy with the car and the whole experience was first class. Thanks again Mia!"
"Richard Fisher and the rest of the team went above and beyond to help us get the XC90 we wanted."
"A huge thank you to Simon Timms, for making my new car purchase experience so easy."
"Absolutely fantastic, we dealt with Richard Fisher who was excellent throughout our interactions."
"Absolutely brilliant service, advice and care received from Tom."
"From initial contact Thomas has offered a service above and beyond are expectations."
"Thank you Mia and Tom."
Cons:
"Well here's an hour of my life I will never get back."
"I did leave my car with over 3/4 of a tank of diesel about £120 at current price, only received £40 worth in return."
"After the first day noticed a sunroof rattle which was sorted out we then noticed the trims on the pillars damaged which were replaced we then noticed paintwork issues."
"Appears to have ruined a perfectly good, very low milage car and severely damaged Volvo's reputation as a quality manufacturer."
"Let's put it this way, even if he wants to buy this car, he won't be buying it from Doncaster volvo."
"Be very careful. I feel very let down and mislead after buying my s90 from these guys."
"ABSOLUTELY DISGUSTING!"
Facility and Amenities
Pros:
"The dealership itself is a calm, efficient space with a clear common goal - the customer."
"Great cars, excellent customer service. Highly recommended. Riverside Doncaster is always going an extra mile to satisfy customers."
"The dealership is very modern, having been totally refurbished recently - good (complimentary) coffee and a relaxing space to plug-in your laptop and do a little work if you’re on a sit and wait service etc."
"We waited for our car in a lovely waiting area with a drinks machine, biscuits, TV and a fridge for cold drinks."
"Then there’s the coffee machine at Riverside Motors 🤣🤣 THE best coffee!!"
"The staff are very friendly and helpful."
"The aftercare team are also a class act at a well run and friendly dealership."
Cons:
"Amber 'emissions check' was on display and I tried my regular Volvo garage to get it checked, but it would take two weeks to get it in and they wanted the car for a whole day to carry out the diagnostic."
"When they checked the car over, it was discovered that deep scratches had been hidden with polish, so they gave the car a full respray at no extra charge. (Yes it meant a delay in collecting my new car)."
"Obviously under the current circumstances we didn’t really know when it was going to arrive and that wait was hard as I just wanted the new car!!"
"We have just bought a 2020 volvo s60 t5 R from Riverside volvo Doncaster, After the first day noticed a sunroof rattle."
"Having purchased my Volvo from another dealership, I was slightly concerned as to the level of customer care I'd be given with the Volvo on call app."
"First time visiting Volvo Doncaster to service and MOT my 2017 V60 Cross Country... I found the price very good. I shall be returning in future."
"Needed to take my car in because the coolant kept dropping... they were very quick in dealing with the issue and my car is running a lot better now."