VSC Car Servicing & Mot - RAC Approved Reviews Summary

Customer Service

Pros:

• "The customer service and turnaround at VSC is excellent."
• "The staff are very good to deal with and explain what needs to be done very clearly."
• "Very professional and pleasant company to deal with."
• "Customer service is exceptional. Nisha and Raj were very professional and courteous."
• "Great customer service and friendly staff."
• "Very friendly and helpful staff."
• "The team at VSC are always helpful, polite and friendly."

Cons:

• "I took my car to VSC for the first time recently via online booking with huge booking problems."
• "The quote I received for payment online was different to what was presented upon collection of my vehicle!"
• "Rude treatment from reception staff."
• "The manager Faisal is clueless and no customer service skills whatsoever."
• "The garage Manager (very arrogant and rude) was rushing to close the garage."
• "The tone of speech and being spoken to in a loud shouting manner reflected an extremely patronising attitude."
• "It was completely unprofessional and disgusting the way I was spoken to over the phone."

Pricing and Charges

Pros:

• "Price is much cheaper than other authorised dealers that I have compared to."
• "Very reasonably priced compared to other local garages."
• "Good prices too."
• "Repair / labour charges are very competitive."
• "Found through one of those car mechanic comparison sites - they were the cheapest quote (~20% less than the highest)."
• "Quoted fair price for the cost of cam belt, water pump and thermostat replacement on 21 year old Audi A4 2.6 Quattro."
• "Rear wheel bearing, MoT and minor service all at a reasonable price."

Cons:

• "They charged me £194 pounds for this."
• "Including the Diagnostic test £78, my quote for Service & MOT was £295 but on collection Raj with a smirk requested over £750!"
• "They failed my car for its MOT test on multiple things and quoted extortionate cost to put right."
• "I took my car to them to fix my AC. This guy said we will charge you £35 for diagnoses and later charged me £50."
• "The quote I received was ridiculously over priced too, £706.00 for a new condensor and sensor switch, supply and fit!!"
• "They quoted me £199 for a regular service, then upon arrival they said £225 to my partner who’s a female due to 'bmw oil being expensive' thinking they can scam her."
• "Avoid this garage, they wanted to charge me £1795 for new exhaust when the flexi hoses needed to be replace that would have cost £60 for parts."

Quality of Service

Pros:

• "Amazing service, very friendly and helpful staff, my service and mot for my audi was done in a very fast time and I'm very happy with it."
• "The service and helpfulness that VSC provided has been top drawer."
• "My mechanic was Gavin who did a very thorough job."
• "A friendly and courteous service that I would recommend."
• "Very nice garage to do your mot and servicing, the staff are very friendly, very quick and efficient."
• "Work is top quality and this is a garage you can trust."
• "VSC provide a very professional and comprehensive service."