Ten Dental Reviews Summary

Professionalism and Expertise

Pros:

• "Dr Bozis is the best clinician I have ever seen."
• "Dr. Martin Wanendeya who is so gentle, friendly and professional."
• "Dr Jenni Rawes was incredibly helpful."
• "I felt very impressed with [Dr Jess's] professionalism and her knowledge."
• "Dr. Martin is a truly knowledgeable implantologist and it felt like I was being treated by one of the best."
• "Dr Zohaib Ali, who was my dentist, made me feel at ease and the discussions were honest yet empathetic."
• "Dr Ilias Marinopoulos is by far the best dentist I've ever had - so approachable, professional and thorough."
• "The service and level of professionalism at this practice is excellent."
• "Really professional and friendly staff. Always made me feel comfortable and involved me in my care."
• "Ilias went above and beyond to get my teeth looking absolutely perfect."
• "Dr Martin Wanendeya... talked me through the options available that would give the result I wanted."
• "The guys who answer the phones, the receptionists, the dental nurses, the dentists and the clinical director- are all stars."

Cons:

• "I complained and... received no response from the practice manager."
• "The staff turnover in reception and treatment coordinators is also shocking."
• "I had a terrible experience... The receptionist was rude."
• "Jessica huang needs to be trained on active listening."

Patient Care and Comfort

Pros:

• "Dr Bozis never once made me feel ashamed for the state of my teeth."
• "Jess and the team were great through the whole process and every appointment went smoothly."
• "Dr Jess was so friendly and reassuring throughout the whole process."
• "Every step of the way they were kind, considerate and extremely professional- I now have a new tooth and could not be happier."
• "I love my new smile and feel so confident in it now more than ever."
• "I went from goofy to gleaming, straight teeth in just one year!"
• "I am beyond happy with my treatments, my teeth look amazing after wearing braces."
• "I am smiling for the first time in ten years after Implant Surgery at Ten Dental."
• "I am super scared to go to the dentist always have been, but this year I got a pretty bad hole in my tooth. Reluctantly I booked at Ten Dental and dreaded my appointment."
• "Dr Martin is a top leading expert in his field, knowledgeable, passionate about his work and caring."

Cons:

• "The practice have failed to provide me appointments for long periods of time."
• "After doing this for the last 18 months, I decided to follow their internal complaints procedure and I was put in touch with Agata. SHE IS BY FAR THE WORST COMPLAINTS MANAGER I'VE COME ACROSS."
• "Examples include: she booked me an appointment but didn't actually tell the dentist so I turn up and have to wait 1.5 hours to see someone."

Treatment Outcomes and Quality

Pros:

• "I am extremely pleased with my dental implants result."
• "The whitening process worked really well and drastically improved the appearance of my teeth."
• "I’m very happy with the results and grateful for [Dr. Omer Mustafa's] patience."
• "She took care to design my veneer and crown exactly to match the shape and colour of my other teeth to give me a natural looking smile."
• "I’m thrilled with the results [of my Invisalign]!"
• "I attended my wedding with a smile I could be proud of."
• "My teeth now are perfect and it came out it’s free whitening."
• "I have had many positive comments from others on my new teeth, and I feel a lot more confident smiling with a full grin!"
• "Their work is impeccable and they really care about your treatment course."
• "Having had bad teeth for 15 years it was a blessing to have my teeth done and to find a dentist who could give me the smile I desired."
• "Dr Zohaib talked to me extensively about the options and I was never pressured into any decisions."

Cons:

• "I did have to return to have one of the fillings adjusted, but this was done promptly and without issue."
• "Unfortunately, a couple of months later I developed an infection..."
• "They made a new top denture but it never fitted properly and caused pain."
• "The outcome of the braces was not what I was expecting."
• "The dental work I have received... has been problematic."
• "My crown fell out after one week!"
• "I also feel that my smile is not as symmetrical as I wanted."

Cost and Value

Pros:

• "Prices are very competitive considering the location and quality of care."
• "I was very happy with the payment plan options provided."
• "Considering the work I had done, I think it was excellent value for money."
• "They offer 0% finance which really helps with the more expensive treatments."

Cons:

• "The treatments are expensive and I would at least expect the service to match."
• "I find the prices to be on the higher side, even for London."
• "I feel I have been overcharged for the work that has been done."
• "The cost of the treatment was not clear from the outset and there were additional charges that I was not made aware of."

Administration and Organization

Pros:

• "The clinic is clean, well organized and modern."
• "Appointments are easy to book and the opening hours are convenient."
• "Email communication is efficient and my enquiries have always been dealt with promptly."
• "The text reminders for appointments are very helpful."

Cons:

• "I've had several issues with billing and being charged for services that weren't provided."
• "My appointments have been rescheduled multiple times without proper notice."
• "I’ve found the administration side to be frustrating, sometimes receiving conflicting information."
• "They lost my records which delayed my treatment."