Mussarat's Restaurant Reviews Summary

Food Quality

Pros:

• "Food is always 10/10."
• "The Lamb Nihari still had junks of lamb meat."
• "Mixed grill was sizzling hot and stayed exceptionally juicy and tender throughout the meal."
• "The special chicken curry was authentic and delicious."
• "Food was good but could be better."
• "Food was really below average, very small portions considering pricing."
• "Lamb chops were sooo tender, and if a mixed grill is one of your favourite dishes then you must visit this place."
• "The food was excellent and we were really well looked after by our waiter Khan."

Cons:

• "The samosa chaat was served cold."
• "The vindaloo sauce was a bit bland, with no taste, and was not hot!"
• "The mix grill came with lamb seekh kababs which were nice but had the meaty smell."
• "The biryani was smothered in some hot spicy flavour. Couldn't even enjoy it."
• "Ordered a sirloin steak...it was like ones you get frozen."
• "The service and food was awful - we waited over 30 minutes for our mains."
• "The poppadoms left an odd rotten taste in mouth of me and my friends."
• "Worst quality of food, food is not at all delicious."

Service Quality

Pros:

• "Exceptional service by Mr Khan and associates who made sure to seat us comfortably."
• "Amazing food and service. Staff really look after you."
• "Exceptional, thoroughly impressed by Mr Khan and his great customer service."
• "Food and service was better! We were looked after by Mr. khan, who honestly made the experience so good!"
• "The service was excellent, we were taken care of very well."
• "The waiters were very attentive and friendly."
• "Service was good, very attentive and staff were very welcoming and nice."
• "Our waiter Khan gave us excellent recommendations, he is a legend."

Cons:

• "Waiters need heavy training in remembering orders."
• "The service was very poor, asked for irn bru and tissues, no show for 15 mins."
• "The waiter was going to seat us in one place but as soon as we were about to settle, another senior person comes and decides to move us."
• "Service was appalling from the moment we sat down."
• "I was taking my son out for dinner and we ended up here... Waiters kept ignoring us."
• "We were seated straight away upon arrival however, we had to ask 4 times before someone came and took our order."
• "The waiter who served us could not speak any English at all which wasn’t the problem, it was the fact that he lacked basic Customer service."
• "Service was kind of ok, there is one guy who seems to know what he does, others still need to pickup."

Ambiance and Environment

Pros:

• "In terms of environment and atmosphere it was clean and calm."
• "The place as a new clean decor, good vibe, good ambience!"
• "Staying close to the ‘Curry Mile’, found ourselves in this very busy restaurant. Wonderful service very inviting, accommodating, and friendly."
• "Spacious, clean, tasty, and plentiful food served by staff keen to please."
• "Very family orientated and the food was really nice too."
• "Clean place overall and good bright decor."
• "A clean friendly environment with waiters very attentive to needs."
• "A beautiful restaurant, but the food (steak) was mediocre."

Cons:

• "Walking in is nice. Modern decor. Money well spent. Shame about the sloppy service and food."
• "The service and food was awful - we waited over 30 minutes for our mains, every time we would ask where they were we got told 'they are coming out in 5 minutes, yours is next'."
• "Firstly the waiter which served us could not speak any English at all which wasn’t the problem, it was the fact that he lacked basic Customer service."
• "The furniture and the crockery was very nice and tidy but it was the food that really threw us off."
• "Toilets are a mess with toilet paper thrown all around and toilet falling off wall flush not working."
• "The decor is cheap, flooring particularly looks like a school canteen cheap laminate, toilets are a mess with toilet paper ripped all over, no hand wash."
• "Toilets could with more attention but understand difficult to keep clean all the time."
• "Ambience was beautiful and very benevolent staff."