The Rustic Arms Reviews Summary

Food Quality

Pros:

• "The food was beautiful couldn't fault it value for money."
• "Food was nice and the serving staff helpful."
• "Great food, I will visit again."
• "Great food at great prices."
• "Really delicious Sunday dinner. Fresh and great portions."
• "The food was excellent and the staff very friendly and helpful."
• "Food arrived quickly and was extremely well presented and excellent quality."

Cons:

• "The steaks that we asked to be medium rare were well done."
• "However the food was only ok, had chicken n pulled pork burger, chicken was dry as a board unable to cut never mind swallow."
• "Not a big fan non of the food upto standard the pizza was awful far too much tomatoe puree making the base far too soggy."
• "Absolutely disgusting one of the easiest meals to proper and the Sunday lunch was dismal, Burnt beef under cooked gammon Yorkshire puddings flat and I’m mean flat potato mash a joke it was runny gravy runny."
• "Food wasn’t great… dry burger, limp and sloppy salad and chips that were black… unnaturally hot plates… weren’t great."
• "Food was disappointing. Ordered 2 key lime pie with orange sorbet, when they arrived only a small piece of pie which was stale and dry and no sorbet."
• "The food was bland on taste, my lasagne had hot patches and also very cold patches (almost frozen)."

Service

Pros:

• "The owners are so helpful, relaxed and accommodating."
• "Staff were very friendly and accommodating."
• "Staff were really friendly and attentive."
• "Immediately we were greeted by a very friendly member of staff who showed us to a convenient table."
• "10/10 amazing wait staff! I believe their names were Beth and Callum both incredible individuals and so willing to help with anything my wife and I needed."
• "The staff are very friendly with the manager/owners very engaging."
• "Staff are very chirpy and helpful, extremely welcoming and give great service."

Cons:

• "No soap in the woman's toilets asked 3 times for someone to put soap in the toilet but still didn't!"
• "Waited over an hour for our meal and when it came it was unedible."
• "The waiter then came over for more money saying he forgot to charge us for some drinks."
• "Very poor service, poorly trained very young staff who showed no interest in any complaints."
• "The staff are rude and leave you waiting forever for drinks even though it wasn't busy."
• "Having difficulty downloading the app so my husband went inside to explain only to be told sorry we can only serve you through the app no one offered to help so we left with no service...felt really let down by staff."
• "Very hard to get the attention of staff, it was like they didn't want to be there."

Ambiance and Facilities

Pros:

• "The place is massive and stunning, its the absolute perfect place for what it's offering."
• "This place has a lovely garden which is well kept and spacious."
• "The pub looks really nice with all the lights outside and the flowers."
• "Comfortable and with football on for those that want it."
• "The venue itself is superb with a very relaxing environment and lovely decor and a great outdoor area."
• "Really friendly service, great food, and dog friendly."
• "The hosting from the bar owner to servers they are all there for you with a smile and even a shimmy across the dancefloor on their live music nights 🍻"

Cons:

• "Also two lots of music on so really difficult to hear/talk outside."
• "The the pub is pretty run down. And needs a good cleaning / makeover."
• "Lovely beer garden - shame the view of the water is covered a bit by advertising - a nice open view of the lake would be nice!"
• "It's like the place is run by children who have absolutely no idea what they are doing."
• "Loads of outdoor space, patio heaters if lucky enough to get a table near them."
• "It's far too noisy for a meal with kids running around everywhere."
• "The only negative I can think of is the distance to the toilets from the outdoor area."