Motorpoint Sheffield Reviews Summary

Sales and Customer Service Experience

Pros:

• "Sam was transparent with us and offered to have the car repaired while we borrowed a courtesy car."
• "Great service by Adam Simpkins. We are returning customers and he knows we like an easy, in and out service."
• "Gianluca is a credit to Motorpoint going above and beyond and excelling our customer experience."
• "We were very happy with Josh, well done. Follow up customer care is fantastic."
• "Excellent service. Dan Stevens was very helpful with the whole process."
• "Cameron really knew his stuff and was very helpful."
• "Very pleasant experience; Grant introduced himself and then gave me the time to look around."
• "Adam was brilliant during collection, there was no pressure to make a decision on additional products."

Cons:

• "When I arrived no one had been allocated for the appointment and two staff members had a discussion about who would do the appointment in front of us."
• "We were horrified during our visit. I had two salesmen interrogate me when I had clearly said I just wanted to look around."
• "Staff service was absolutely appalling with an 'buy if you want we're gonna sell the car anyway' attitude."
• "Appalling service and lies throughout the sale."
• "ABSOLUTELY NOBODY BUY A CAR FROM THESE PEOPLE!!"
• "They need to train on how to deal with customers who have health and memory issues."
• "Sales staff too pushy, reluctant to give information relating to hidden costs, desperate for sales."
• "I was initially told that the car had had 4 services, only 2 stamps were present in the book. The car was also damaged."

Car Quality and Selection

Pros:

• "Bought a Nissan Qashqai from here a couple of weeks ago, large choice of cars."
• "We absolutely love our new A5 and will definitely use yourselves in the near future."
• "Great company. No, I'm not an employee. They listen to you and they aren't pushy."
• "Went in today and spoke to a nice chap called Sam. He didn't have the car I wanted but I will be looking online for the right car."
• "I have got a very nice and easy contract for buying my new car starting from the first point of my new contract and ending with the lovely staff."
• "Excellent way to buy a car, and all the staff I encountered were enthusiastic, knowledgeable and went the extra mile to meet my needs."
• "I bought a six month old 2017 registered car. I was promised it will be fully checked to "Motorpoint" standards."
• "Couldn't fault the service, excellent knowledge provided about the car and no pressure to buy."

Cons:

• "I am in the market for a Jaguar F-Type and Ash was amazing in helping me learn more about the F-Type they have on site."
• "The cars were in quite a poor state. There were numerous chips, scratches, marks and filth both inside and out."
• "The car was not ready. We had given the team a week to resolve the issues, however it was evident that Motorpoint had not even started work."
• "Firstly, the cars were in quite a poor state. There were numerous chips, scratches, marks and filth both inside and out."
• "They even charge £99 + VAT for this service. Took home and I had Dashboard warning about hatch not closing. Seat belt holder is also broken."
• "I bought a car from motopoint Sheffield 2 week ago, love the car, but when I got home and started to get to know the car I realized that the stop start wasn’t working."
• "You can get your desire car but you have to pay £200 more than the price, the first for preparing the car (which is some kind of robbery)."
• "The car was not ready, apparently they had no knowledge we were coming they also had no knowledge that they had test drove the car."

Price and Value

Pros:

• "The part exchange price was very reasonable too."
• "Gave us a very competitive part ex, deal done on the day and a nearly new car for 9k less than list.... winner winner!!!"
• "They gave me a great price for my part exchange and the car I bought was cheaper and better (age, mileage etc) than my local dealer."
• "Our car is 9 months old and had 1400 miles on and we have saved over £8000 buying this over a new one."
• "I have found their trade-in prices to be the absolute best around - they've offered at least £200 more than anywhere else."
• "I think my favourite part of dealing with this company is that they don't fuss. The car is advertised at the price it is, and they don't want to haggle with you about it."
• "I bought a six month old 2017 registered car. I was promised it will be fully checked to "Motorpoint" standards and all known issues will be fixed before delivery."
• "No pressure sales, staff are great. I always recommend them to my friends."

Cons:

• "Then they were adamant that I should purchase a Mercedes cabriolet and wouldn't let us get away from it."
• "Secondly, be aware that they will not move on the price under any circumstances. They will not negotiate at all."
• "The most they will do is send their vehicle back to the 'shop' to have it checked / valeted accordingly."
• "Instead, when I arrived on site to pick up the car – it was not ready. We had given the team a week to resolve the issues."
• "The scratches and dents on the car were not resolved. Ultimately we did purchase the car due to the low price point."
• "The stain on the leather, which I was repeatedly assured would come out easily with the valet service, was still evident."
• "They aren't (or certainly don't appear to be) cowboys and listen to what you're saying. There is always sales guff to get around but then you are talking to salespeople."
• "They aren't pushy. The key thing about their sales guff is that they'll expand if you're interested, and leave it if you're not."