Century Motors Ltd Reviews Summary

Customer Service

Pros:

• "Very straight forward, fair and trustworthy."
• "I have no doubt that the follow up service will be equally as good should I ever need it."
• "They were very professional and organised delivery to my home address."
• "The service received from the staff was very professional and welcoming, the transaction was quick and easy no pressure selling which I think is a great trait for a car dealer."
• "No pushy sales tactics and Ryan couldn't have been more accommodating."
• "Bought a car from Century and the customer service was brilliant."
• "Good after-service too! As one of the sensors failed after a couple of weeks and despite only having the basic warranty Ryan kindly agreed to send the part."

Cons:

• "Applying for 2 lots of finance after we told them not to consequently this removed over 300 points from our credit score and rendering us useless in the search for a new car."
• "Had been repaired poorly before hand also had no problem selling to us but had no help after keys was handed over."
• "I had to ring on another 3 occasions before I got to speak to someone who was willing to deal with the issue."
• "I have given century motors countless opportunity to discuss these issues with me. I have chased them by email many times."
• "When I came down the next day he told me he didn’t have the money and wasn’t going to pay me half the money."
• "We then phoned Volkswagen a few days later and to discuss the juddering issue to which they basically told us we'd been lied to because Century couldn't diagnose the issue themselves."
• "I kept being told someone would contact me but it was me and my partner that had to keep contacting them."

Vehicle Quality

Pros:

• "Excellent choice of cars at very competitive prices."
• "I bought a Mazda cx5 form Century Motors, The car had everything done as requested when I collected it."
• "I'm happy to forgive them forgetting to put the 15 quids worth of fuel in as they promised as they were busy replacing all 4 tyres. Good deal in my book!"
• "Car was also showroom standard when I picked it up."
• "Nothing wrong, condition inside is excellent and everything as described."
• "The car was in immaculate condition."
• "The car came and it exceeded my expectations!"

Cons:

• "The car was billowing black smoke along the M1, this wasn’t just a sensor issue was it."
• "Purchased my Corsa VXR from this dealership in February and within 3 days it was broken."
• "Sadly after two days of purchasing my focus I had a serious fault with the cooling system."
• "I was sold a car that was supposed to have been known to the dealer, well looked after with a full-service history and clean MOT. This was not the case as the vehicle required extensive repairs which were inconsistent with being driven just over 2000 miles/6 months."
• "Having had the car less than 24hrs we noticed a knocking noise from the front end."
• "The car also juddered whilst lightly feathering the throttle."
• "I drove the car half a mile up the road after delivery and the engine management light came on."

Integrity and Honesty

Pros:

• "I was particularly impressed with their honesty; they considered my situation and needs and offered their opinion on the car that suited me most."
• "All the prior fixes I was assured would be carried out on the bodywork have been done to a fantastic standard."
• "Ryan was very friendly and helpful answering all the questions about the car and it's history."
• "I buy all my cars from there they are fantastic always look after me and make sure they sell me cars that will last me I would recommend this service to anyone looking to buy a car from genuine honest dealer."
• "Good quality clean car and pleasant honest staff."
• "Part exchanged my wife's van and was happy with the deal. No messing around with these guys.....on the ball and a pleasure to deal with all the staff very pleasant and sorted any niggles I had with paperwork."
• "They had fantastic customer service and wouldn't go anywhere else now."

Cons:

• "Avoid avoid avoid."
• "Unprofessional, a bare face liar endless problems and no resolution."
• "Absolutely disgraceful behaviour, zero levels of customer service or professionalism."
• "Please take my advice do not buy a car from these animals."
• "Absolutely unbelievably shocking service and attitude towards customers!!"
• "This is an honest review. I would think twice about purchasing a car from Century Motors Sheffield."
• "TERRIBLE!!!! By far the worst company we have ever dealt with."