CarShop Sheffield Reviews Summary

Customer Service

Pros:

• "Everyone we spoke to was really helpful, from welcome staff at the front desk, even when dealing with documentation at the end of the sale."
• "Our sales advisor Harrison was a pleasure to deal with. He was polite, friendly and knowledgeable."
• "Thankyou to Adam and Victoria at car shop Sheffield for the fantastic service we got when purchasing our car there."
• "Very welcoming and friendly staff no pushy sales staff."
• "Joshua very polite professional and patient."
• "Lovely lass on reception was really helpful. Got me booked in on arrival for my service really fast and smoothly."
• "Great customer service, staff very friendly and approachable."

Cons:

• "I'm now 11 months down the line and ready to book my car for an MOT and service...unfortunately there isn't a courtesy car at Wakefield."
• "Waited 4/5h to just pay for the car and drive away and was then told they cannot do anything with 24h insurance."
• "The staff was ignoring us and we didn’t feel welcome whatsoever."
• "Sales person was really nice and chatty until I declined the upsells."
• "The guy who sold us the car wouldn't even acknowledge us after the sale."
• "We were supposed to get a callback from the business manager, the very same day, but we did not receive the call."
• "Disappointed with the service here, was looking for a small car that would be accessible for a disabled older woman too, needed to sit in the car to make a proper decision, decided against 2 cars and asked to view 1 other, only to be told we were only allowed to access to 2 cars."

Sales Experience

Pros:

• "Viewed the car Saturday right model right colour dealt with by Jayden and Johnathan no pressure selling just given all information to decide what deal I wanted."
• "Expected to have some pushy person trying to sell us everything they could and pushing for the big sale but we were pleasantly surprised."
• "It was a very easy process and way more pleasant than I expected."
• "The whole process was completely stress-free and at no point did we ever feel pressured to make a decision."
• "Dealt with Joel who was very helpful and friendly and made the whole experience a breeze."
• "Great service from start to finish c/o Richard. Very professional and organised."
• "The overall experience was a lot more positive than I’d anticipated."

Cons:

• "The initial purchase process being quite lengthy (we were at the dealership for 4 hours)."
• "Actual sale process took a long time, kept me waiting unnecessarily."
• "When we raised this with Curtis from sales he said the car will be handed over in its seen condition as it is and they can not do anything not even a wash!"
• "The staff allowed you to look around on your own but directed you in the right direction."
• "We were told over the phone that paying £99 to reserve the car would mean it was held for 5 days. After viewing and test driving we were told they wanted a decision immediately."
• "The process of handing over the car was a mess."
• "Its not the deal you think it is x"

Vehicle Condition

Pros:

• "The car I saw was lovely and in great condition but definitely needed valeted."
• "The vehicle was prepped with Gardx inside and out."
• "Their vehicles are immaculate clean with full information about each individual car."
• "The car was fairly priced and was well presented and we were offered a great part exchange price."
• "The car is in incredible condition."
• "Absolutely over the moon with the car I chose and everything was explained step by step through the process."
• "An amazing experience and guided by friendly staff who leave you alone to browse their vast range of well-maintained vehicles."