Merridale Medical Centre Reviews Summary

Appointment Booking

Pros:

• "Following the surgeries guidelines of calling at 8am and booking 2 days in advance has always worked."
• "Merridale has been my registered surgery for years. They've always helped me and got me an appointment within a good time frame considering they must have thousands of patients to attend to."
• "Can get appointments when I like usually."
• "I then got a call back less than an hour later and my prescription came through again within less than an hour."

Cons:

• "Trying to make a appointment after receiving a letter from the practice to make a appointment to discuss test results from a recent visit to A&E, so far 3 attempts to book and normally a 15 to 20 minute call most of which is spent on hold still no luck."
• "Can never get an appointment. Just tried again just now and told nothing at all available."
• "It is almost impossible to get an appointment with them."
• "You can never get an appointment and when you do you have to wait for ages in the waiting room."
• "I have been trying to make an appointment for the past week with no success."
• "Trying to book an appointment is impossible !!"
• "Day 4 of trying to get through to pre book a gp appointment to discuss blood tests. Eventually get through no appointments available ring tomorrow."

Staff and Service Quality

Pros:

• "The place is clean and the pharmacy next door is rather small, but the staff are always as helpful as they can be even when they are busy."
• "Finally when got a visit with a nurse practitioner it was helpful."
• "The senior-aged blonde English lady does a good job at the reception."
• "Spoke to a really helpful and friendly woman on the phone (Amber I think?) who referred me straight to the pharmacy."
• "Maria, the person who dealt with my queries, is the nicest, patient person I have ever dealt with over the phone, and in person, she is just as kind and helpful."
• "Dr Tew, Dr Heanu and Dr alizadeh are some of the medicals who I have been seeing over the years, and without a hesitation they provide the most attentive, quality and genuine care to me and close relatives."
• "Had both my Covid-19 vaccinations at this centre, my 2nd one today (Pfizer). Both times I went, all the staff were extremely friendly and welcoming."

Cons:

• "Feels like the doctors at this surgery have got their doctorates out of a cereal box and know absolutely nothing!"
• "Three years ago I had a 4 minute consultation and was diagnosed with glandular fever. No examination. No blood test. Didn't even have my temperature taken. Misdiagnosed."
• "These are one of the worst pharmacist's I've ever used its never changed in the yrs that it's been open."
• "Receptionists are rude snappy and very blunt, no help what so ever quite happy to fob people off."
• "Absolutely useless surgery. They need to hire new staff and implement a new system of booking appointments."
• "Some of the receptionists are rude, lack interest in the job, and often show evidence of incompetence."
• "Never had any such rude behaviour from a receptionist and the clinician."

Facility and Accessibility

Pros:

• "The pharmacy's service is outstanding but only when they are carrying out a consultation, where they hand a questionnaire to their customers."
• "The pharmacists are usually helpful and respond to individual demands where possible such as when asking for a different brand of medicine."
• "I have been attending this surgery for many years and I have always found the desk staff friendly and approachable."

Cons:

• "The worst medical centre I have ever used."
• "Terrible clinic and pharmacy. They refuse to serve you even the most benign over the counter medication even after answering all their safety questions."
• "The repeated prescription system Is terrible here as they miss out tablets or add wrong one."
• "Quite frankly some of the prescription receptionists are rude and unhelpful."
• "The voice that tells you what to press is so grating that it would driver a person to insanity."
• "Ridiculous amount of time waiting for someone to be bothered to answer the telephone in the afternoon."
• "The old guard receptionists have been replaced by new helpful, polite and professional receptionist's."